- Applied Research Associates, Inc. (San Antonio, TX)
- …If you are looking for a career as a Tier 2 Cloud Support agent and you...Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role ... long-term supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** + **Must be… more
- Systems Engineering Solutions Corporation (Austin, TX)
- …software lifecycle support; and management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced ... contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, Platform,… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- ** Tier 2 Help Desk Specialist - Weekday Overnight** **Category:** Service Desk / End User Services **Main location:** United States, Texas, San ... Type:** Full Time **Position Description:** We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team. The… more
- TEKsystems (Austin, TX)
- …troubleshooting skills to support internal users via phone and chat. Key Responsibilities: + Provide Tier 1 and Tier 2 support for desktops, laptops, mobile ... Job Title: Service Desk Analyst Location: Austin, TX 78758 Schedule: Monday-Friday,...Schedule: Monday-Friday, 7:00 AM-3:30 PM (Hybrid: 3 days onsite, 2 days remote after 90 days) Approximate Start Date:… more
- TEKsystems (Coppell, TX)
- …of helpdesk / call center experience 1- 2 years of experience working with " help desk ticketing tools" ie Service Now Experience supporting Work from Home ... AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk...1, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- COMSO, Inc (San Antonio, TX)
- …devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution ... and using IT systems (U) Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Perform… more
- CACI International (San Antonio, TX)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, ... day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the...diagnosis, and resolution. + Tier 2 (Escalation) support for more complex… more
- NANA Regional Corporation (Fort Hood, TX)
- …TX. To join our team of outstanding professionals, apply today! **Responsibilities** + Perform Tier 1 and Tier 2 deskside incident resolution of ... help requests. + Maintain knowledge of diagnostic and help desk request tracking tools, as well...with Masters + 1 plus years with Bachelors + 2 plus years with Bachelors in non-directly related field… more
- NANA Regional Corporation (Fort Hood, TX)
- …technical knowledge to troubleshoot and resolve routine and complex hardware/software issues. + Provide Tier 1 and Tier 2 deskside support for workstations, ... resolve end user help requests. + Maintain knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help … more
- AccentCare, Inc. (Austin, TX)
- …365, Teams, OneDrive, and secure remote access. + Triage and resolve escalated issues from the Help Desk . + Coordinate with Tier 3 teams and field services ... calls and email communication, diagnosing problems, and performing troubleshooting activities. + Provide Tier 1 & 2 support for executives and their admins,… more
