- Wells Fargo (Irving, TX)
- …This person will build the conversational experience for our new Wells Fargo Voice Self - Service platform, using the latest AI techniques including Google ... contact center experiences + Proven use cases that include the creation of self - service voice flows including complex product and customer needs + Experience… more
- Humana (Austin, TX)
- …To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self -provided internet service of Home or Hybrid Home/Office associates must ... that are used to support Humana's members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market… more
- Public Storage (Plano, TX)
- …including tool use, reasoning chains, and autonomous decision-making + Experience designing conversational experiences across both voice and chat modalities + ... **Company Description** Since opening our first self -storage facility in 1972, **Public Storage** has grown to become the **largest owner and operator of self… more
- Public Storage (Plano, TX)
- **Company Description** Since opening our first self -storage facility in 1972, **Public Storage** has grown to become the **largest owner and operator of self ... role is pivotal in driving innovation, scalability, and operational excellence across voice , chat, IVR, WFM, analytics, CRM, and AI/ML platforms. As a… more
- Coinbase (Austin, TX)
- …Cards. This is a hands-on technical role where you will leverage our cutting-edge, self - service ML platform to rapidly design, deploy, and iterate on the models ... serving. * *Drive the Technical Roadmap:* You will be the primary technical voice *influencing at an organizational level*. Work with Product, Ops, and other… more
- Molina Healthcare (Fort Worth, TX)
- …Lead pilots and proofs of concept demonstrating measurable improvements in self - service , first contact resolution (FCR), and customer satisfaction. **Operations, ... engagement ecosystem. This role oversees cloud-based technologies that power voice , video, messaging, digital identity, and contact center experiences-ensuring… more
- UKG (Austin, TX)
- …journey. You'll collaborate with cross-functional partners to bring the customer's voice into every decision and help drive meaningful business outcomes. Key ... cause analyses of friction points and recommend process, product, or service improvements. Collaboration & Stakeholder Engagement Partner with product, operations,… more
- Coinbase (Austin, TX)
- …Cards. This is a hands-on technical role where you will leverage our cutting-edge, self - service ML platform to rapidly design, deploy, and iterate on the models ... of users. *What you'll be doing:* * *Focus on Modeling:* Use our centralized, self - service ML platform to own the end-to-end development of ML models, from… more
- Amazon (Dallas, TX)
- …agent assist or next best action) to answer questions or drive self - service experiences, including architecture design, model selection and integration, prompt ... (IVR or chat) solutions using at least one major conversational AI framework (eg, Rasa, Dialogflow, Lex, or Azure...AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service ) at enterprise scale in a contact center environment… more
- Amazon (Austin, TX)
- …agent assist or next best action) to answer questions or drive self - service experiences, including architecture design, model selection and integration, prompt ... (IVR or chat) solutions using at least one major conversational AI framework (eg, Rasa, Dialogflow, Lex, or Azure...AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service ) at enterprise scale in a contact center environment… more