- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... experience in a call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- USAA (Plano, TX)
- …part of what truly makes us special and impactful. **The Opportunity** As a dedicated Workforce Management Analyst I, you will be responsible for contact or ... claims center workforce management performance such as daily staff requirements, schedule efficiency, and time off). Provides contact center managers and… more
- Amazon (Dallas, TX)
- …MHLS, we're looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. This is a 12 monthseasonal opportunity with temp to pm potential ... for the team. The expectation is to ensure effective management of the incoming and outbound phone, chat and...ability to work under pressure * Demonstrated effective time management skills * Ability to effectively interact with employees… more
- Meta (Austin, TX)
- …strategy to supplement and report on the operational plans. We're looking for an advanced Workforce Analyst to join our Mission Control team. This role will be ... responsible for developing, maintaining, and executing the analytics strategy for workforce management at Meta and driving action from data with business… more
- Meta (Austin, TX)
- …strategy to supplement and report on the operational plans. We're looking for a Workforce Analyst to join our Mission Control team. Mission Control Analysts are ... and maintaining all of the analytical resources and data tools necessary to enable workforce management of our business. The ideal candidate will have a strong… more
- Meta (Austin, TX)
- …strategy to supplement and report on the operational plans. We're looking for a Workforce Analyst to join our Mission Control team. Mission Control Analysts are ... and maintaining all of the analytical resources and data tools necessary to enable workforce management of our business. The ideal candidate will have a proven… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource ... reports + Prior experience using Alvaria (formerly Aspect) or similar system for workforce management software for contract volume forecasting, time off … more
- US Bank (Irving, TX)
- …and discover what you excel at-all from Day One. **Job Description** The Workforce Capacity Planning Analyst is responsible for capacity planning & strategy ... for business case development, and internal consulting for all levels of management . Monthly capacity reviews with the business lines are conducted, along with… more
- Intuit (Plano, TX)
- …IEX, TCS, Oracle, and I3 software (Interactive Intelligence) or any other workforce management software used to manage schedules, workflow, and statistical ... **Overview** Our company is seeking a Workforce Senior Business Consultant to assist in our...Business Administration, or equivalent, combined with 5 years of workforce strategy in call center or back office operations.… more
- The City of Houston (Houston, TX)
- Management Analyst III Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4954427) Apply Management Analyst III Salary $56,446.00 - ... the guidance of the City Controller or designee, the Management Analyst III develops, organizes, implements, monitors...Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free… more