- Sprinklr (NJ)
- …- spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, ... Sprinklr is the definitive, AI -native platform for Unified Customer Experience Management (Unified-CXM),...progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we're on… more
- The Walt Disney Company (Santa Monica, CA)
- …understanding of new and existing technology areas like AI (artificial intelligence), CCaaS ( contact center as a service), CRM (customer relationship ... (VX) for DTC** leads multi-faceted teams including self- and assisted service, contact center technology, VX vendor management, VX workforce planning, quality,… more
- Kyndryl (Oklahoma City, OK)
- …modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI /ML integration. + Collaborate with clients to redesign ... strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI , predictive… more
- Oracle (Columbus, OH)
- …handle real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You ... with measurable performance metrics. + Ensure seamless integration of AI Agents with CCaaS platforms and enterprise...Ensure seamless integration of AI Agents with CCaaS platforms and enterprise systems, adhering to performance and… more
- Medtronic (Duluth, GA)
- …in major UCaaS/ CCaaS platforms or related technologies + Background in AI -enabled contact center features or analytics platforms + Experience ... in cloud migration strategies for telephony, conferencing, and contact center platforms + Strong knowledge of UCaaS/ CCaaS architectures, CRM/WFM… more
- Public Storage (Plano, TX)
- …refining prompts for Gen AI models + 7+ years of experience in supporting Contact Center Operations, including CCaaS platforms, IVR, CTI and WFM Tools. ... Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the...excellence across voice, chat, IVR, WFM, analytics, CRM, and AI /ML platforms. As a cross-functional leader, you will guide… more
- Insight Global (Irving, TX)
- …* Define and deliver the AI & Automation roadmap supporting contact center modernization and BS&T transformation objectives. * Partner with Product ... Leads ( CCaaS , WFM, CRM, CX Analytics) to identify automation opportunities...automation, AI , and digital transformation within large-scale contact center or shared services environments. *… more
- Fiserv (Omaha, NE)
- …Infrastructure as Code). **Experience that would be great to have:** + Experience with Contact Center as a Service ( CCaaS ) platforms such as Genesys, ... CCaaS solutions to enhance customer interaction platforms through AI -driven automation and analytics. + Document implementation steps, technical workflows, and… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …voice network. This role places a strong emphasis on developing and implementing AI -enhanced Contact Center and Digital Communications solutions across the ... features like webchats and SMS. + Familiarity with Cisco's Contact Center as a Service ( CCaaS...and translation patterns. + Ability to script and integrate Contact Center , AI , and CPaaS… more
- Tennant Company (Eden Prairie, MN)
- …with Esker, Calabrio, Cisco, or other CCaaS platforms preferred. + Experience with AI in contact centers and CCaaS expertise strongly preferred. Required ... Customer Service Supervisor - Contact Center Operations With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment… more