- MetLife (Clarks Summit, PA)
- …Role: MetLife is seeking an experienced Assistant Vice President ( AVP ), Global Customer Relationship Management Platforms (GCRM) to be a member ... Global Enterprise Platforms leadership team. The AVP , GCRM will be responsible for end-to-end management...vendor management . This role also involves the management of other fit-for-purpose CRM platforms… more
- Humana (Frankfort, KY)
- …of all components of enterprise contact center technologies to deliver best-in-class customer experience. **Operations & Service Management ** + Establish and ... engagement, and omnichannel routing. + Knowledge of Genesys APIs, integrations with CRM (Salesforce, ServiceNow, etc.), and middleware platforms . **Cloud &… more