- Stanford Health Care (Newark, CA)
- …Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center ... developing, and maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders,… more
- Catholic Health (Buffalo, NY)
- …to services are delivered smoothly, efficiently, consistently, and timely. The Analyst collaborates with Contact Center leadership, clinical and ... and template standards management for provider and ancillary schedules. The Analyst conducts periodic specialty-wide template reviews to ensure templates match… more
- Stanford Health Care (Newark, CA)
- …Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will possess a strong understanding of ... CCaaS ( Contact Center as a Service ) solutions, Contact Center , and Telephony technologies, as well as business analysis methodologies. This role will… more
- AbbVie (North Chicago, IL)
- …Tok (https://www.tiktok.com/@abbvie) . Job Description Position will be responsible for contact center forecasting, productivity reporting and analytics and will ... act as a consultant to contact center leadership, providing complex information with...center agent performance as it pertains to intra-day service goals, intra -day trends, off-phone activity, and forecast… more
- T. Rowe Price (Owings Mills, MD)
- …role with the firm responsible for executing trading for Retirement Advisory Service and ActivePlus Portfolios, which include, tactical shifts, implementation of new ... accounts, portfolio rebalancing, client-driven requests, and model changes. The individual will utilize technical and operational knowledge to execute investment strategies across client accounts. This also includes oversight of new account opening process… more
- Capgemini (San Francisco, CA)
- Contact Center Solutions Analyst Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where ... Systems Analyst with a strong background in Contact Center technologies to join our dynamic...entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design… more
- Leidos (Baltimore, MD)
- …and scheduling. This role is crucial in ensuring the smooth operation of cloud-based contact center services , driving both agent performance and customer ... **Description** Leidos is seeking a **Cloud Contact Center Support Specialist** to be... functions. Proven ability to support and implement call center services effectively. Familiarity with leading call… more
- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a **Call Center Systems Analyst ** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... maintain data across our various Contact Center software applications and call management...support for the Company call management processes: hosted IVRs, service location telephone & recording systems and automated prompts… more
- University of Miami (Medley, FL)
- …etiquette, registration completeness and accuracy, and clinical triage and scheduling. + Contact Center QA: Monitors agent calls for quality assurance, including ... UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work in...or general information requests, and/or 3) patient accounts customer service calls. This will include listening to calls to… more
- Stanford Health Care (Newark, CA)
- …curious, results-oriented problem solver with excellent organization and prioritization skills; experience with Contact Center as a Service is a plus and ... You will use a strong understanding of system integrations, particularly in contact center and omnichannel environments, to map current and future-state… more