- Amazon (Seattle, WA)
- Description We are seeking a Principal Applied Scientist to lead Amazon Customer Service 's (ACS) text-based AI initiatives. In this role, you will ... development of our large language model foundations and agentic AI solutions for customer service automation. You will architect scalable chatbot solutions that… more
- Amazon (Cupertino, CA)
- Description Amazon revolutionized customer service , now we are changing what customers expect from technical support. Device, Digital and Alexa Support (D2AS) is ... responsible for the Customer Service operations and solutions for all...to Amazon Music and Prime Video. We're seeking an Applied Scientist to develop AI solutions leveraging… more
- Amazon (Seattle, WA)
- …solutions to improve the customer experience and support driver needs. The Applied Scientist will work closely with technology and product teams to solve ... Description We are looking for an Applied Scientist that will develop scientific...technology problems using scientific approaches to build an advanced driver/ customer facing chat-bot that surprises and delights our customers.… more
- Amazon (Seattle, WA)
- Description As a Senior Principal Scientist in Amazon Customer Service (ACS), you will have deep subject matter expertise in large language models and ... and statistical approaches. About the team ACS support core customer segments in Stores, Digital, Devices, Video, Music, Amazon...and finally driver and delivery support. The Sr. Principal Scientist will be a technical leader to a large… more
- Amazon (East Palo Alto, CA)
- Description The Applied Scientist will play a critical role in the research, develop, and implementation of solutions to key challenges in developing ... Research and development of LLM-based chatbots and conversational AI systems for customer service applications. 2. Design and implement state-of-the-art NLP and… more
- Amazon (Seattle, WA)
- …To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service , relentlessly focuses on maintaining customer trust by ... every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos,...eliminate systemic defects and prevent future issues. As an Applied Scientist , your role is pivotal in… more
- Amazon (Seattle, WA)
- …To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust ... every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos,...eliminate systemic defects to prevent future issues. As an Applied Scientist , your role is pivotal in… more
- Amazon (Seattle, WA)
- …solutions to eliminate systemic defects and prevent future issues. As a Sr. Applied Scientist , your role is pivotal in leveraging advanced Artificial ... are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO. We didn't make… more
- Amazon (Santa Clara, CA)
- Description We are seeking a Principal Scientist to lead Amazon Customer Service 's (ACS) voice AI initiatives. In this role, you will leverage your expertise ... in large language models and speech AI to pioneer our next-generation customer service voice solutions. You will shape the technical strategy for voice… more
- Amazon (Cupertino, CA)
- …talk to you! A day in the life A typical day for a Principal Applied Scientist in the Customer Service Data and AI team involves a combination of gaining ... customer service associate experiences and foundational technologies. As an Applied Scientist , you'll own the definition and implementation of customer… more