- Fiserv (Alpharetta, GA)
- …on a global scale, come make a difference at Fiserv. **Job Title** Business Analyst - IVR application **About your role:** You will play a critical ... role in designing and implementing advanced Interactive Voice Response ( IVR ) applications using state-of-the-art AI with NLP. Leveraging the Genesys architecture,… more
- Citigroup (Irving, TX)
- …and reporting control issues with transparency. **Qualifications:** + 5+ years experience in an Application Support, Business Analyst , or TPM role. + Provide ... We'll enable growth and progress together. Position Overview: The Application Support Analyst is a seasoned professional...efficiency and effectiveness improvements to help us and the business succeed. + Maintains application systems that… more
- Bank of America (Chicago, IL)
- Fraud Analytics and Innovation Lead Analyst - Authentication Strategy Newark, Delaware;Plano, Texas; Richmond, Virginia; New York, New York; Sun City West, Arizona; ... Florida; Jacksonville, Florida; Phoenix, Arizona; Chandler, Arizona **To proceed with your application , you must be at least 18 years of age.** Acknowledge Refer… more
- Xcel Energy (Denver, CO)
- …24x7 rotation to handle after hours emergencies. **Essential Responsibilities** + Provide primary business support for the IVR as well as other self-service ... initiatives including all customer contact channels and not limited to the IVR phone system. This includes the self-service enhancement cycle, partnering with other… more
- Vistra (Irving, TX)
- …customer dunning and disconnect activities, handling process exceptions, and providing business insights and recommendations to management through data and trend ... delivering the best customer experience while balancing bad debt impact. Within CXS, the Analyst IV role serves as a subject matter expert in analyzing and improving… more
- State of Colorado (Denver, CO)
- …assessments to prevention services data in the State of Colorado. The intake analyst will be responsible for gathering business requirements for data requests ... Prevention and Intake Data Analyst V - TRAILS / Federal Reporting Print...Information ###@state.co.us How To Apply Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to… more
- Insight Global (San Antonio, TX)
- Job Description Summary: We are seeking a detail-oriented and growth-driven Junior Systems Analyst to support the Customer Care Team. This role will work closely ... with the Senior Systems Analyst to manage reporting, analyze data, and support the...of key systems including Microsoft Dynamics (ticketing) and Talkdesk ( IVR ). The ideal candidate is tenacious, curious, and eager… more
- Arizona Public Service (Phoenix, AZ)
- …with edge systems, such as utility websites, MDM (Meter Data Management), AMI, IVR , and payment channels. + Partnering with Business Analysts, project leads, ... IT Solutions Engineer / Analyst Senior - Oracle CC&B Apply now "...drive operational excellence. In this role, you'll translate complex business requirements into scalable solution designs, while collaborating across… more
- Colgate-Palmolive (Overland Park, KS)
- …to develop breakthrough innovations in pet health. We are seeking a **IT Analyst , Global Consumer Affairs** who will provide all technology support to Global ... strategies including Electronic Call Routing (ECR) and Interactive Voice Response ( IVR ) platforms for internal operations are supported globally as needed. +… more
- Citigroup (Irving, TX)
- …and reporting control issues with transparency. **Qualifications:** + 6+ years experience in an Application Support, Business Analyst , or TPM role. + Provide ... of developments within own field and contributes to directional strategy by considering their application in own job and the business . This role will be… more