- Robert Half Technology (Cincinnati, OH)
- Description We are looking for an experienced Business Systems Analyst with expertise in IVR systems to join our team in Cincinnati, Ohio. In this ... system updates. Requirements * Proven experience working with Avaya systems in a business analyst ...working alongside stakeholders and technical teams. * Familiarity with IVR systems and telephony platforms. * Strong… more
- altafiber (Cincinnati, OH)
- **Job Purpose** **:** We are seeking a ** Business Analyst (BA)** with experience in ** IVR (Interactive Voice Response),** telephony, or similar contact ... will have a strong background in gathering and documenting business requirements for IVR systems ...in related field _3-5 years of experience as a Business Analyst in IVR , telephony,… more
- Robert Half Technology (West Des Moines, IA)
- …and business analysis. Requirements Agile Scrum, Backup Technologies, Business Requirement Document, Omnichannel, IVR , Chatbot, Genesys, RESTful Service ... Description The Genesys Analyst position has the responsibility and oversight for...individual, team, and organizational productivity by addressing contact center business requirements and providing direction and advice on how… more
- Henry Ford Health System (Troy, MI)
- …appropriate; analyze requirements, design and develop prototypes and work with the users/ business analyst to fine tune the application and make recommendations; ... objectives through research and fact-finding; develop and modify complex information systems ; prepare detailed specifications from which programs will be written;… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Lead Business Analyst ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia, Fairfax **Alternate ... . **Position Description:** CGI Federal is seeking a Lead Business Analyst to help lead the Department...Sigma, Agile methodologies, and workflow automation. * Familiarity with IVR systems , CRM platforms, and cloud-based contact… more
- Insight Global (Cedar Rapids, IA)
- …a Business Analyst Developing business requirements for multiple systems (Mainframe AS400, APIs, AWD, IVR ) Integrating mainframes and B2B systems ... Job Description Insight Global is looking for a Business Analyst to join one of the largest Insurance companies in the world. This individual will join the … more
- Huntington National Bank (Columbus, OH)
- …for measuring and maintaining call center performance from an IT & business perspective (capacity, call failures, IVR utilization, etc.) Basic Qualifications ... and execution of all testing for complex call center systems . Responsible for work on multiple programs/ systems ...including Cisco UCCE, Verint WFO Suite, Nuance natural language IVR , and VHT Callback. Genesys Cloud certification preferred. +… more
- Insight Global (Richmond, VA)
- …subject matter expert (SME) for internal systems and processes, including phone systems (eg, Cisco ), IVR , and other customer service tools. Collaborate with ... Job Description Insight Global is seeking a QA Analyst so support a call center. Conduct quality...other Business Division workgroups to validate and improve customer service… more
- City of New York (New York, NY)
- …Knowledge of BMC Remedy software - ticketing system - Technical understanding of telecommunications systems , IVR and IVR Reporting systems - Proficiency ... User Support area of the Finesse Interactive Voice Response ( IVR ) by working with other FISA-OPA units and the...training and preparing Help Desk staff to support new systems and new functionality. - Facilitating cross training of… more
- New Jersey Resources (Wall, NJ)
- …to supervise the operation including but not limited to UCIS, Call Management System, IVR , Virtual Hold, and Business Intelligence tools, provide backup for the ... metrics and reports Position Requirements: + Bachelor's degree in business management preferred + Three to five years of...performance through influence + Working knowledge of ACD phone systems + Excellent written and verbal communication skills +… more