- Sprinklr (IL)
- …who will partner with our sales organization to help drive revenue for Sprinklr CCaaS Product called Service. At Sprinklr, Solution Architect have the technical ... and cost-efficient architectures leveraging Sprinklr's Unified-CXM platform for complex CCaaS opportunities. + Provide strategic guidance on Voice architecture, call… more
- Cognizant (Bridgewater, NJ)
- We are seeking a Salesforce Architect (Chief Architect - Director level) to join our North American Salesforce team supporting our Cognizant Moment CXCRM ... Customer Service. As a proven leader and experienced Salesforce Architect , you will assist Moment clients align business strategy.... + General working knowledge of / experience with CCaaS platforms is a plus. What's in it for… more
- Cognizant (Bridgewater, NJ)
- We are seeking a Chief Architect - Salesforce (Senior Director level) to join our North American Salesforce team supporting our Cognizant Moment CXCRM practice. This ... Customer Service. As a proven leader and experienced Salesforce Architect , you will assist Moment clients align business strategy.... + Strong working knowledge of / experience with CCaaS platforms is a plus. What's in it for… more
- Ford Motor Company (Dearborn, MI)
- As a Business/Information Architect in the Global Contact Center Technology portfolio, you will be responsible for understanding business requirements and defining ... Product Owner Certification + Trained on TOGAF and Bizbok method + Experience with CCaaS + 2+ Experience working in Rally, Jira, or Azure DevOps for Project Tracking… more
- Amazon (Houston, TX)
- …communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology Preferred Qualifications - Experience developing solutions and passion for ... hands-on experience with scripting/coding (eg python, java, c#, .NET, or Node.js) - History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises - Experience migrating or transforming legacy customer… more
- OneMain Financial (Baltimore, MD)
- We are seeking a ** CCaaS Lead Engineer** to join our growing Contact Center and Telephony team and lead the deployment, integration, and maintenance of our CCaaS ... In the Role you will: + Lead the design, deployment, and configuration of CCaaS platforms (eg, Genesys, Nice, Five9, Amazon Connect) and integrate with Avaya PBX… more
- Capgemini (Dallas, TX)
- …goals. + Design and develop solutions that address customer needs using CCaaS + Develop and present customized demonstrations and proof-of-concepts that showcase the ... demonstrate the value of the proposed solutions + Stay up-to-date on the latest CCaaS technology and trends + Participate in industry events and conferences to share… more
- Toyota (Plano, TX)
- …software development. Ideal candidates are hands-on, technically well versed in CCaaS technologies and passionately lead the complex CX omnichannel digital ... and operations. This includes coding standards and department best practices. + Architect , design, and implement scalable NICE CXone solutions including ACD, IVR,… more
- AireSpring (Atlanta, GA)
- …and help shape revenue-driving strategies across cutting-edge services like SD-WAN, UCaaS, CCaaS , Security, and Cloud Connectivity. This role is designed for a ... (5+ years) in a pre-sales, sales engineering, or solutions architect role in telecom, managed services, or SaaS/SD-WAN environments....Azure, GCP (focus on Direct Connect, ExpressRoute, etc.) + CCaaS and Hosted Agent Platforms + Legacy PSTN, DID,… more
- AIG (Jersey City, NJ)
- …Center Engineer will be integral to the deployment and maintenance of AIG's CCaaS platforms - Creating high and low level design documents, optimizing intake and ... time of delivery. + Interfaces with and assists the Contact Center Architect to contribute to reference architectures, standards and certifications of existing and… more