- Arvato Bertelsmann (Easton, PA)
- We are looking for a data-driven and customer-focused Customer Experience ( CX ) Analyst to join our team. In this role, you will analyze customer feedback, ... identify trends, root causes, and opportunities for improvement. Monitor key CX metrics across the customer journey-onboarding, fulfillment, issue resolution, and… more
- Papa John's International (Louisville, KY)
- **Job Summary** The CX Analyst for PapaCall plays a pivotal role in enhancing customer satisfaction and operational efficiency. This position focuses on ... data to identify trends, bottlenecks, and opportunities for improvement. The CX Analyst collaborates with cross-functional teams to implement data-driven… more
- DISH Network (Littleton, CO)
- …CX Optimization within the Retail Wireless Business Operations group. The Data Analyst , CX Process Optimization will be responsible for analyzing operational ... disruptive force in the market. **Job Duties and Responsibilities** The Retail Wireless CX Optimization team is a dynamic group in Business Operations, focused on… more
- PulteGroup (Tempe, AZ)
- Job Summary: The Senior Analyst is responsible for the analysis of highly complex applications, websites, databases and systems, providing third-level technical ... support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership. Contributions are felt across a breadth of development efforts. Has a working knowledge of… more
- ADP (Elk Grove Village, IL)
- …to support projects and deep dives to drive HRO's client experience. The Senior CX Analyst will support and manage Medallia, survey program operations and ... can easily synthesize complex concepts into simple solutions. The successful Senior CX Analyst is obsessed with client and associate feedback, is adept at… more
- Meta (Austin, TX)
- **Summary:** As a CX Analyst Lead at Reality Labs' Customer Experience ( CX ) team, you'll be part of a global team that unlocks the power of customer feedback ... and success of our organization. **Required Skills:** Customer Experience Analyst Lead (Customer Support) Responsibilities: 1. Identify trends, opportunities, and… more
- ABM Industries (Atlanta, GA)
- …on ABM's Strategic Clients and/or Clients who operate controlled or highly regulated environments. The CX Analyst is a service delivery analyst (on the side ... of operations) in support of data and analytics related to driving internal and external client outcomes. This role will also collaborate with these departments to help operationalize service delivery data in support of driving improved outcomes for our… more
- Guidehouse (Mclean, VA)
- …Secret **What You Will Do** **:** Guidehouse is seeking a talented and experienced CX and BA to join our team, focusing on delivering customer-centric solutions that ... role, you'll work at the intersection of product management, customer experience ( CX ), user experience (UX), and agile business analysis. You'll collaborate with… more
- Blue Cross and Blue Shield of Louisiana (Baton Rouge, LA)
- …to Louisiana is preferred for all positions. **POSITION PURPOSE** The Experience Engineering Analyst works side by side with CX director, manager and other ... include querying and building general workflows. + Experience utilizing a breadth of CX Metrics and analytics (including: NPS, eNPS, CSAT, CES, VoC, and sentiment… more
- Verint Systems, Inc. (Sacramento, CA)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... **Overview of Job Function:** We are looking for an Analyst Relations Manager to help expand and execute a...business partners to cultivate relationships and engagement around Verint's CX Automation and AI Business Outcomes, Now TM vision… more