- NRG Energy, Inc. (UT)
- …with our customers. This Program Manager will lead a single program or multiple programs within our CX group, depending on size and complexity, ... looking for:** **EXPERIENCE** : We are seeking a candidate with extensive program management experience, demonstrated through a proven track record of successfully… more
- Amazon (Bellevue, WA)
- …organization? Amazon Delivery's Customer Experiences team (ADX CX ) is seeking a Senior Design Program Manager to architect the operational backbone that ... to their unique challenges and working styles. In direct partnership with senior leaders and our broader design organization, you'll define what operational… more
- Coinbase (Boise, ID)
- …users globally--across Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager , CX Consumer Analytics to lead a ... team of analytics engineers in service of our Consumer CX operations, including Core, Social, and Specialty Operations support. This leader will be responsible for… more
- Walmart (Bentonville, AR)
- …to deliver a frictionless and engaging experience to the Walmart customer. As the Senior Manager of CX Strategy, you will architect friction-free, end-to-end ... **Position Summary ** **What you'll do ** Senior Manager , Customer Experience Strategy, LocalFinds...boardroom to the Jira backlog. Key responsibilities + End-to-end CX : Map and optimize web/app journeys to lift NPS,… more
- Liberty Latin America (PR)
- **What's the role?** The Senior Manager CX Performance leads our Agent Performance team, focusing on training, quality, and knowledge management. This role ... ownership. + Previous success in building and/or leading a customer community program . + Background in L&D, including instructional design, training, or similar… more
- Brink's (Coppell, TX)
- …and report progress to senior leadership. . Stakeholder Engagement . Partner with CX , Ops, IT, HR, Risk, Shared Service, Legal, and external vendors to align on ... opportunity to participate and grow. Job Description The Customer Experience Project Manager is a strategic facilitator and coordinator of multiple IT and customer… more
- Coinbase (Lansing, MI)
- …leaders. * Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central ... CX point of contact for BPO contract management. *...skills, with experience meeting with and presenting information to senior leadership * Proficient in MS Office / G… more
- Capgemini (New York, NY)
- …**_CX Transformation team_** _, which focuses on the Activation & Enablement of CX at scale. This role requires experience in_ **_Marketing, Sales, Service and ... and lead delivery of go-to-market offerings for Advisory services around CX platforms that improve ROI and enable client marketing/sales/servicing strategies,… more
- Amazon (Seattle, WA)
- Description The Technical Program Manager (TPM) for WW Pricing CX leads the program to improve customers' comprehension of Amazon prices. They delight ... Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of working directly...used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and… more
- Amazon (Bellevue, WA)
- Description In the Mechatronics & Sustainable Packaging Customer Experience(MSP CX ) organization, we have the unique role and privilege to work backwards from our ... Engineer should be adept at developing new work scopes for a program , including creating Requests for Proposals (RFPs), establishing requirements and Service Level… more