• Parexel (Baltimore, MD)
    **Work Location** : onsite in Baltimore, MD At Parexel, the ** Call Center Agent ** is a business crucial role in ensuring panels of volunteers for clinical ... appointment dates/times and communicating this information to all relevant call -center personnel + Communicating and coordinating status of recruitment efforts… more
    DirectEmployers Association (08/21/25)
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  • Bank OZK (Little Rock, AR)
    …Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality ... related coaching and feedback discussions with call center staff. + Delivers feedback and/or training that...consistent processes and performance improvement solutions. + Communicates an agent 's progress regularly to the agent 's supervisor.… more
    DirectEmployers Association (09/03/25)
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  • Novo Nordisk Inc. (Plainsboro, NJ)
    …ready to make a difference? The Position The Manager - Technical Complaints Call Center Oversight is responsible for overseeing the initial evaluation of technical ... across CMR (ie Regulatory) and outside of CMR (ie Customer Care Call Center). Involves external vendor management handling technical complaints. Essential Functions… more
    HireLifeScience (10/28/25)
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  • KONE, Inc (Moline, IL)
    …_, Corporate Knights for clean capitalism and others._ **As our Customer Service Agent , your main responsibilities will be:** + Receive incoming calls from customers ... the correct KONE service technician and accurately dispatches the call . Timeliness and accuracy are stressed. + Receive incoming...and/or training in the field of customer service or call centers. + Ability to speak clearly and understandably… more
    DirectEmployers Association (10/31/25)
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  • DHL Express, Inc. (Middleburg Heights, OH)
    …YOUR career with DHL today DHL is currently hiring for a Service Agent . Operation Agents provide operational management and support at service center location to ... ensures compliance with safety, security, regulatory, and company policies. This is an "on- call " position, meaning that there are no set hours per week and working… more
    DirectEmployers Association (09/17/25)
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  • Morley (Lansing, MI)
    …with dealerships to make an appointment for customers to have the issue fixed. Your call will alert customers to the safety issue, letting them know we care about ... **_Eligibility Requirements_** + One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where… more
    DirectEmployers Association (10/11/25)
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  • Bank OZK (Little Rock, AR)
    …for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest ... Assurance Specialists whose duties include analyzing performance metrics, evaluating agent interactions, and implementing training and feedback initiatives to… more
    DirectEmployers Association (10/17/25)
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  • Suburban Propane (Syracuse, NY)
    **Overview** We're looking for a ** Call Center Systems Analyst** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and maintain data ... across our various Contact Center software applications and call management systems. You'll serve as the technical liaison between application users and customer… more
    DirectEmployers Association (08/16/25)
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  • Premera Blue Cross (Mountlake Terrace, WA)
    …Cloud platform to support business requirements. + Develop custom integrations, APIs, and call flows to enhance customer and agent experiences in the Genesys ... Cloud. (Required) + Strong knowledge of Genesys Cloud architecture, APIs, call flows, and integrations. (Required) + Experience working with Healthcare Insurance… more
    DirectEmployers Association (09/13/25)
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  • Lawson Products (Wilmington, OH)
    …Build relationships with top 10 customers and top 10 prospects of each agent in District. **Time Spent on Responsibilities** + 30% Veteran Sales Representative ... with representative; Offer education and coaching/mentoring; Offer assistance in creating agent sales plan. Implement agent recruiting and on-listing process… more
    DirectEmployers Association (10/23/25)
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