- Parexel (Baltimore, MD)
- **Work Location** : onsite in Baltimore, MD At Parexel, the ** Call Center Agent ** is a business crucial role in ensuring panels of volunteers for clinical ... screening appointment dates/times and communicating this information to all relevant call - center personnel + Communicating and coordinating status of recruitment… more
- Bank OZK (Little Rock, AR)
- …+ Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs ... quality related coaching and feedback discussions with call center staff. + Delivers feedback and/or...consistent processes and performance improvement solutions. + Communicates an agent 's progress regularly to the agent 's supervisor.… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …you ready to make a difference? The Position The Manager - Technical Complaints Call Center Oversight is responsible for overseeing the initial evaluation of ... (ie Regulatory) and outside of CMR (ie Customer Care Call Center ). Involves external vendor management handling...volume forecasts and tracks volume trends to help inform agent staffing requirements Provide guidance on more complex cases… more
- Bank OZK (Little Rock, AR)
- …responsible for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with ... making recommendations for improvement to Customer Care leadership and working with call center managers to implement and execute. + Conducts one-on-one… more
- DHL Express, Inc. (Middleburg Heights, OH)
- …Start YOUR career with DHL today DHL is currently hiring for a Service Agent . Operation Agents provide operational management and support at service center ... safety, security, regulatory, and company policies. This is an "on- call " position, meaning that there are no set hours...customer service, sales and operational support for the Service Center * Answers phone and greets visitors * Resolves… more
- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a ** Call Center Systems Analyst** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... implementation of corrective measures + Performs system administration on configurations, contact center agent system, telephone logons, agent skills,… more
- Morley (Lansing, MI)
- …**_Eligibility Requirements_** + One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role ... appointment for customers to have the issue fixed. Your call will alert customers to the safety issue, letting...or equivalent + Available to work shifts within the center 's hours of operation: + Monday to Friday +… more
- Home Depot (Northlake, IL)
- …Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The ... to maximizing productivity and leverage expenses for the Home Depot distribution center . DC Operations Managers must analyze trends, solve problems and motivate and… more
- Home Depot (San Diego, CA)
- …(MDO) Manager is responsible for leading all aspects of the cross-dock distribution center operation and team results to meet customer service and financial goals. ... drivers or indirectly through 3PL on-site delivery or transportation delivery agent ) to ensure performance meets expectations. **Direct Manager/Direct Reports:** +… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …Cloud platform to support business requirements. + Develop custom integrations, APIs, and call flows to enhance customer and agent experiences in the Genesys ... Cloud. (Required) + Strong knowledge of Genesys Cloud architecture, APIs, call flows, and integrations. (Required) + Experience working with Healthcare Insurance… more
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