- Ivyhill Technologies LLC (Bethesda, MD)
- …quality. This is an onsite employment opportunity. Duties and Responsibilities: + Listen to Call Center Agent calls to determine patient experience. Will ... + Report opportunities for improvement (MICAs/Mis-booked Appointments). + Research Call Center Agent quality via...to Team Leads, Floor Supervisors and Appointing Chief. Monitor Call Center Agents phone calls… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …Training Assistant will provide support to the Lead Trainer with new hire training for Call Center Agents . This is an onsite employment opportunity. Duties ... monitoring observations, changes to standards, policies, and procedures. + Ensure all Call Center Appointing Agent goals and objectives are properly prepared… more
- Marriott (Bethesda, MD)
- …Maintain governance over all software titles used by onsite, remote, and partner company agents within the call center environment. Partner with HAM Managers ... with FinOps principles and cloud/SaaS license optimization strategies. Exposure to managing call center software suites (eg, workforce management, call … more
- Marriott (Bethesda, MD)
- …in a federated model, this role will lead and enable a team of local call center technicians (non-ITAM skilled) to perform daily asset management tasks while ... data reconciliation, and supporting evidence collection. Experience supporting multi-location or call center environments, with a mix of company-owned and… more