- Mass Markets (Savannah, GA)
- …of supervisors and all other operational management associated with day-to-day contact center operations . Operations Management is responsible for ... + Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets… more
- Mass Markets (Savannah, GA)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Savannah, GA)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Tampa, FL)
- …of Training and Experience + Proven experience in debt collection, call center operations , or financial services management , with a minimum of ... will be responsible for overseeing and managing the collections operations within the call center ...customer experience. + Collaborate with internal stakeholders, including senior management , legal, compliance, and operations teams, to… more
- Mass Markets (Tampa, FL)
- …or relevant certifications preferred. + Proven experience in debt collection, call center operations , or financial services management , with a minimum of ... as a trusted partner in the industry. We are seeking a dynamic and experienced Call Center Collections Director to join our team and lead our outbound… more
- UCLA Health (Irwindale, CA)
- …mapping tools, such as Visio + Experience working in clinic and call center operations + Business applications management (eg, Epic, Salesforce) + Proven ... $92,600- $202,200 Qualifications Required + Bachelor's Degree in Business Administration, Healthcare Management , Operations Management , or related field +… more
- Mass Markets (Wichita, KS)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... production of direct reports. Supervisors work closely with the Call Center Operations Manager in...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Amazon (Arlington, VA)
- …a high-volume, high-intensity environment such as a security operations center , call center , or crisis management /emergency response center . * ... bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the… more
- Three Saints Bay (Denver, CO)
- …strategy and performance meetings regarding all areas of Call Center operations . + Create and oversee the Performance Management Plan for all contract ... training be provided pursuant to the requirements of the Call Center operations as outlined...rules associated with an effective method. + Provide Federal Management operational effectiveness reports for special operations … more
- L'Oreal USA (Tampa, FL)
- …attention and resolution. + Provide support for Leave Management inquiries as needed. + Call Center Operations : + Support the management of IVR ... function. While this role will provide support regarding Leave Management when needed, it does not have direct responsibility...data analysis tools, and ServiceNow reporting. + Experience managing call center operations and IVR… more