- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for ** Call Center Quality Assurance Specialist** position to sit out of our Costa Mesa, CA office. **JOB SUMMARY** ... for both inbound and outbound calls + Image review quality assurance + Participates in calibration exercises...within predetermined reporting parameters + Provides regular feedback to quality leadership regarding call trends or compliance… more
- Mass Markets (Macdill AFB, FL)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- DISH Network (Roseland, NJ)
- …interactions through transcripts, incoming calls and callbacks + Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction + ... DISH's performance expectations, including but not limited to, satisfying all assurance , productivity standards and goals + Regular and predictable attendance… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- Amalgamated Bank (New York, NY)
- …experience. + A minimum of 3-5 years' experience as a trainer or call center trainer/ call quality assurance analyst. + Strong knowledge the banking ... We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Duquesne Light Company (Pittsburgh, PA)
- …Pittsburgh, PA **Responsibilities:** + Supervise the daily work of the Call Center agents including quality assurance , productivity, and other relevant ... is responsible for managing and overseeing a team of call center representatives, ensuring that they meet...effectively based on customer needs and expectations + Perform call monitoring to evaluate the quality of… more
- State of Georgia (Fulton County, GA)
- …Constantly maintain call center guidelines and expectations including quality assurance , attendance, punctuality, and time management + Perform other ... Customer Care ( Call Center ) Agent Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/67639/other-jobs-matching/location-only) Hot… more
- City of New York (New York, NY)
- …to the Maintenance Call Center , Section 8/ATAD Call Center or Quality Assurance Unit. Additional Information: 1. NYCHA employees applying ... for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. Please read this posting carefully to make… more
- Robert Half Office Team (Pearland, TX)
- Description We are looking for a dedicated Call Quality Assurance Specialist to join our team on a long-term contract basis. In the Call Quality ... Assurance Specialist role, you will evaluate and analyze call center interactions to ensure compliance with...ensure compliance with established standards, policies, and procedures. The Call Quality Assurance Specialist position… more
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