- Intuit (Mountain View, CA)
- …travel 25% of the time **How you will lead** **(Must have Quality Assurance Management experience supporting Call Center Sales and Service)Evolve and ... **Overview** The Quality Assurance Manager is an individual...pivotal part in establishing the foundation for a scalable Quality Center of Excellence. **What you'll bring**… more
- Mass Markets (Killeen, TX)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...in order to achieve a more productive and high quality work environment. Based on project needs, your schedule,… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …to identify trends, inefficiencies, and areas for improvement. + Conduct quality assurance activities to evaluate call center effectiveness and adherence ... Manager (BISM) for technology needs or challenges related to the call center . + Manage quality assurance and data integrity for accuracy in call … more
- Bank OZK (Ozark, AR)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... discussions with call center staff. + Delivers feedback and/or training that supports...preferred. + Minimum of one (1) year experience performing quality assurance responsibilities preferred. Job Expectations Job… more
- MyFlorida (Tampa, FL)
- …processing leaves, leave management, reporting on these elements, reviewing call center metrics and data, quality assurance and other/special assignments ... Families in the Economic Self-Sufficiency (ESS) program. This position is for the Customer Call Center - Specialized Team and can be located anywhere in the… more
- Capital One (Mclean, VA)
- Quality Assurance Manager, Security Operations Center (Sentry) At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple-bring ... our team is looking to add a Security Operations Center (SOC) Quality Assurance Manager....our service delivery, with a specific focus on our call queue, incident handling, and overall operational efficiency. This… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Amazon (Arlington, VA)
- …talented, bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right ... of written products and communications, including the editing and quality management of all written products. * Understand and...a high-volume, high-intensity environment such as a security operations center , call center , or crisis… more