- Prime Healthcare (Garden Grove, CA)
- …Connect With Us! (https://careers-primehealthcare.icims.com/jobs/223221/ call - center - staff ... core values of quality, compassion and community! Garden Grove Hospital Medical Center , a member of Prime Healthcare, offers incredible opportunities to expand your… more
- University of Michigan (Ann Arbor, MI)
- …the Call Center Supervisor monitors and supervises daily activities of call center staff ; evaluates and coordinates workflow to meet expected ... Supervisory and administrative duties include: + Supervise permanent and temporary Call Center staff including training, providing work direction and… more
- Mass Markets (Mesilla, NM)
- …strategies to ensure top-tier service delivery + Manage hiring, coaching, and termination processes for call center staff + Serve as a subject matter expert ... industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead...optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and… more
- Wheeler Clinic (Bristol, CT)
- …in all aspects of service delivery. Provides oversight, training and supervision of call center staff members. In conjunction with senior management, ... growth at all stages of life. POSITION SUMMARY The call center Program Supervisor, in conjunction with...support, guidance, referrals and information to callers and ensures staff members do the same. Provides on- call ,… more
- KPH Healthcare Services, Inc. (East Syracuse, NY)
- …of customer service issues to clients + Training, coaching and development of call center staff + Assist with determining staffing/scheduling needs ... coverage for incoming calls and directing incoming calls to appropriate staff members + Provide Call Center resolution of customer service issues to ensure… more
- Bank OZK (Ozark, AR)
- …center management review. + Performs quality related coaching and feedback discussions with call center staff . + Delivers feedback and/or training that ... procedures and guidelines. Knowledge, Skills & Abilities + Knowledge of call center principles. + Knowledge of general banking principles and/or financial… more
- AssistRx (Overland Park, KS)
- …+ Handles escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate ... emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, identifying and… more
- ICF (San Antonio, TX)
- …needs. + Monitor incoming calls to ensure zero abandoned calls. + Work closely with the call center staff , client, and other stakeholders in the execution of ... calls identified for immediate notification up the chain of command as required. Ensure call center staff are following up on all cases as required. + Lead… more
- ICF (San Antonio, TX)
- …needed from unaccompanied minors, sponsors, or other stakeholders. + Work closely with the call center staff , ORR (client) and client's stakeholders in the ... overall effectiveness of the call center , and training for call center staff to enhance their skills and knowledge, particularly in areas related… more
- ICF (San Antonio, TX)
- …emotional, behavioral, or psychological supports and interventions. + Work closely with other call center staff and outside stakeholders for the efficient ... you will be a critical member of the Call Center Operations Team, serving as the frontline staff managing a variety of call types, both incoming and… more
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