• Contact Center Quality Specialist…

    ASM Research, An Accenture Federal Services Company (Honolulu, HI)
    …or License + 8+ years of experience in call center , quality control, quality assurance and/or training . **Other Job Specific Skills** + ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Call Center Quality Manager

    Three Saints Bay (Martinsburg, WV)
    ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION...Spanish interpretation services. + Maintain a file of all quality control inspections, corrective actions, and training … more
    Three Saints Bay (06/13/25)
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  • Call Center Quality Assurance…

    WSP USA (Costa Mesa, CA)
    WSP is currently initiating a search for ** Call Center Quality Assurance Specialist** position to sit out of our **Costa Mesa, CA** office. **_This position ... monthly reporting within predetermined reporting parameters + Provides regular feedback to quality leadership regarding call trends or compliance issues that may… more
    WSP USA (07/19/25)
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  • Call Center Training…

    Mass Markets (Las Cruces, NM)
    …trusted partner in the industry. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire ... and possess a strong work ethic. A background in call center customer service or sales or...required + Provide follow-up coaching about job performance and quality assurance to new employees after training ;… more
    Mass Markets (05/15/25)
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  • Experienced Call Center…

    Mass Markets (Macdill AFB, FL)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality … more
    Mass Markets (06/04/25)
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  • Call Center Quality Assurance…

    Teleperformance USA (Mcallen, TX)
    …quality execution Support supervisor teams in calibration session** + **Support new hire quality training and transition** + **Participate in any new policy ... **Category :** ** Quality Assurance** **About TP** **TP is a global,...**Must be at least 18 years old** + **Previous call center experience with four (4) or… more
    Teleperformance USA (08/01/25)
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  • Call Center Customer Service…

    Maritz (Fenton, MO)
    …classroom setting. Qualifications: + Three to six months of prior experience in a call center , customer service, or travel agency setting is preferred but not ... - opportunities for hybrid schedule upon successful completion of training program. Primary Responsibilities:1.) Demonstrates thorough understanding of recommending… more
    Maritz (07/11/25)
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  • Call Center Trainer

    Amalgamated Bank (New York, NY)
    We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible for ... new hire training , new products, and services training for existing Call Center ...quality assurance evaluations (Phone, Email, Chat) using our Call Center Standards. This role will be… more
    Amalgamated Bank (07/04/25)
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  • Operations Manager, VCA Call Center

    VCA Animal Hospitals (Los Angeles, CA)
    …team morale and ensuring Supervisors' job satisfaction and work/life balance. + Work with the call center training team to improve new-hire and onboarding ... with the Quality Analytics team in measuring call quality and implement measures to ensure...protocols and maintain job descriptions, and work with the call center training team to… more
    VCA Animal Hospitals (07/02/25)
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  • Call Center Manager

    Three Saints Bay (Denver, CO)
    … requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related ... quality standards. + Industry Standard recognized cortication's relating to 911/ Call Center Operator and/or Supervisor training . + Demonstrated… more
    Three Saints Bay (07/29/25)
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