- Interstate Waste Services, Inc. (Teaneck, NJ)
- …or a related field required. + 2+ years of experience in a call center environment, with expertise in workforce management, ACD, IVR, and WFM systems. + 2-4 ... our small business family style culture. **Essential Job Summary:** TheCall Center Workforce Analystt is a pivotal role within a dynamic Customer Service… more
- Teleperformance USA (North Lauderdale, FL)
- …required to manage staffing plans and performance.** **Qualifications** + **Minimum 2 years call center experience and 6 months WFM experience** + **Must ... + **Analyze the day-to-day scheduling based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.**… more
- Teleperformance USA (Mcallen, TX)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management** **About TP** **TP is a global,...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Disabled Veteran Solutions (Erie, PA)
- …St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | ... We are seeking a detail-oriented and analytical Workforce Management Analyst to support our call center operations. This role is critical in ensuring… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a ** Call Center Systems Analyst ** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... contribute to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management, on- call system, PBX/ACD,… more
- AbbVie (North Chicago, IL)
- …for the development of the capacity planning function as a key member of call center team. Create forecasts by drawing on historical, inferred, and driver-based ... compliance with applicable Corporate and Divisional Policies and procedures. + Analyzes contact center trends, including call volumes, call patterns, staff… more
- AdventHealth (Hinsdale, IL)
- …contribute:** The Consumer Experience Center (CxC) Forecasting & Scheduling Workforce Analyst is responsible for forecasting volume and projecting staffing ... CxC service levels, KPIs, goals, and objectives. The Forecasting & Scheduling Workforce Analyst is also responsible for researching causes for underperformance,… more
- AssistRx (Overland Park, KS)
- …CRM and workflows. + Effective communication skills: written and interpersonal. + Understands call center KPI's and possesses strong analytical skills. + Ability ... for an associate, team, department and/or organization. Within this role, the Workforce Operations Analyst serves customers by identifying, analyzing, and… more
- Prime Therapeutics (Indianapolis, IN)
- …work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software (IEX, ... and drives every decision we make. **Job Posting Title** Senior Workforce Management Analyst - Remote in California **Job Description** The Senior Workforce… more