• Suburban Propane (Syracuse, NY)
    **Overview** We're looking for a ** Call Center Systems Analyst ** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... contribute to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management, on- call system, PBX/ACD,… more
    DirectEmployers Association (08/16/25)
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  • Jackson National Life Insurance Company (Nashville, TN)
    …Workday and apply through Jobs Hub._** **Job Purpose** **The Distribution Command Center Analyst monitors and evaluates business processes, skill and ... quantitative analysis on daily/weekly/monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. +… more
    DirectEmployers Association (10/22/25)
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  • Stanford Health Care (Newark, CA)
    …a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center Platforms is ... and maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders, workforce … more
    DirectEmployers Association (08/13/25)
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  • Advanced Energy (Wilmington, MA)
    …hear from you. **POSITION SUMMARY** We have an immediate opening for an **Application Support Analyst ** at our **new Wilmington, MA design center ** , a hub for ... Application Support Analyst **ABOUT ADVANCED ENERGY** Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered,… more
    DirectEmployers Association (09/06/25)
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  • Staffing Solutions Organization (Augusta, ME)
    …world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce , which is a reflection of our clients and the people they serve. ... **Administrative Associate in Augusta, ME** **Maine Center for Disease Control & Prevention (CDC)** **Infectious Disease Epidemiology Team** 1. **Overview** _An… more
    DirectEmployers Association (10/07/25)
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  • Call Center Workforce…

    Interstate Waste Services, Inc. (Teaneck, NJ)
    …or a related field required. + 2+ years of experience in a call center environment, with expertise in workforce management, ACD, IVR, and WFM systems. + 2-4 ... our small business family style culture. **Essential Job Summary:** TheCall Center Workforce Analystt is a pivotal role within a dynamic Customer Service… more
    Interstate Waste Services, Inc. (09/30/25)
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  • Call Center Data Analyst

    Antech Diagnostics (Lake Success, NY)
    …as relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the Antech ... to empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting,… more
    Antech Diagnostics (10/10/25)
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  • Access Center Workforce Management…

    Houston Methodist (Katy, TX)
    At Houston Methodist, the Access Center Workforce Management Analyst position is responsible for providing real-time intraday reporting and support for ... **WORK EXPERIENCE** + Three years of experience in a call center operation to include two years...years in quality assurance, process improvement, data analytics, or workforce management + Experience with Automated Call … more
    Houston Methodist (08/30/25)
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  • Tactical Workforce Planning Analyst

    ADP (Augusta, GA)
    …that planned FTE headcount supports the associate and client experience goals. + 2 years Call Center /Service Center experience A college degree is great but ... ADP is hiring a **Tactical Workforce Planning Analyst .** **The schedule for...and ensure forecast accuracy + Plans and monitors contact center operations and develops, monitors, and analyzes key performance… more
    ADP (10/04/25)
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  • Principal Workforce Management…

    Americor (Irvine, CA)
    …multi-channel and/or global contact center operations. + Experience with Five9 Call Center or other automated dialer software preferred. + Certification in ... We are seeking a highly skilled and experienced Principal Workforce Management (WFM) Analyst to join our...not required. + Minimum 5-7 years of experience in Workforce Management within a high-volume contact center … more
    Americor (10/25/25)
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