- Ryder System (Atlanta, GA)
- …Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Call Center Workforce Analyst assists in ... delivering accurate and cost-efficient contact volume forecasts, and agent workforce schedules for our call center...forecasts, and agent workforce schedules for our call center activities, both real-time and planned.… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Life Line Screening (Cleveland, OH)
- Junior Analyst - Call Center Operations Location: Remote Job Type: Full-Time Department: Call Center Operations About Us At Life Line Screening, we ... insights that improve performance, efficiency, and customer satisfaction. Job Summary The Junior Analyst will support the call center leadership team by… more
- Carnival Cruise Line (Miami, FL)
- **JOB SUMMARY:** The Workforce Planning Tracking and Real Time Analyst is responsible for analyzing call volume, staffing levels, schedule adherence, and ... call center performance data to ensure that KPIs are being...analysis, provide the time off allowances for the contact center workforce to adjust according. Manage the… more
- Qualtrics (Provo, UT)
- …mentality + Prior experience in a workforce management function for a mid-large call center or contact center + Prior experience managing labor cost ... globe who think that's work worth doing **Account Services Workforce Planning Analyst ** **Why We Have This...Bachelor's degree or greater + 4+ years experience in workforce and/or call - center planning +… more
- UGI Corporation (Cleveland, OH)
- … activity, staffing, and customer service levels. Duties and Responsibilities: + Call Center Forecasting - Responsible for monitoring contact volumes and ... Workforce Management Analyst Location: Cleveland, OH,...Nearest Major Market:Cleveland Job Segment: Behavioral Health, Substance Abuse, Call Center , Database, SQL, Healthcare, Customer Service,… more
- First National Bank of Omaha (Omaha, NE)
- …**Responsibilities** + Administers the Workforce Management system for the call center + Develops staff schedules and corresponding staffing scenarios ... based on business needs. **Summary of the Job:** The Workforce Management Analyst administers the Workforce...within the WFM system + Conducts daily meetings with call center management to review month-to-date staffing… more
- Point32Health (Canton, MA)
- …to our members, partners, colleagues and communities. **Job Summary** The Sr Analyst Workforce Planning Capacity tackles complex business challenges by analyzing ... objectives and optimize resource allocation. + Collaborates with IT Call Center Technology Operations to refine ...call flow, and IVR strategies. + Adjust real-time workforce plans to ensure maximum resource utilization. + Communicates… more
- Enterprise Mobility (St. Louis, MO)
- …TEAM** Enterprise Mobility's Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information ... Services Division for Enterprise Mobility currently has an exciting opportunity** **for Workforce Management Analyst !** **ABOUT THE ROLE** The Workforce … more
- ASM Research, An Accenture Federal Services Company (Helena, MT)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource ... workforce and workload to help the Workforce ...DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively… more