- Teleperformance USA (Mcallen, TX)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management ** **About TP** **TP is...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Robert Half Finance & Accounting (Baltimore, MD)
- …budgets at a department or organizational level. + Knowledge of call center technologies, workforce management , and CRM platforms. + Excellent ... Qualifications: + 8+ years of progressive leadership experience in a call center environment, including executive-level management . + Proven track record… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for a full time ** Workforce Management Analyst - Call Center ** for our **Costa Mesa, CA** office! **_This is an in ... and required staff service levels are achieved + Manage call center reports utilizing WFM programs and...+ Some college classes preferred + Two (2) years' workforce management experience in contact center… more
- Robert Half Finance & Accounting (Wethersfield, CT)
- …weekly and monthly staffing needs ✅ Collaborate closely with operations and call center leadership ✅ Use workforce management tools and systems to guide ... Workforce Operations Manager to support their in-house call center through smart analytics, forecasting, and...staffing forecasts and resource planning + Experience working with workforce management software + Strong communication and… more
- Entergy (Little Rock, AR)
- …position:** + 2 years Call Center experience + 1 year workforce management including forecasting and analytics + Technical Skills: + Proficiency in ... **Job Title:** Workforce Management WFM Invoicing and Forecasting...**Job Segment:** Call Center , Compliance, Procurement, HR, Manager, Legal, Customer Service, Operations, Human Resources, Management… more
- Mass Markets (MO)
- …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Zelis (Atlanta, GA)
- …plans and achieve measurable results. + In-depth knowledge of call center operations, including workforce management , performance metrics, and quality ... years of experience in a call center environment with proven experience in call center and operational team management with a minimum of 5 years in… more
- Chewy (Louisville, KY)
- …Workforce Management Forecasting Data Scientist to support our Workforce Management Pharmacy call center team! You will develop and maintain ... handle time, and task durations across multiple queues and channels (contact center and back office) + Analyze historical trends, business inputs (eg, promotions,… more
- TEKsystems (San Antonio, TX)
- …sets align with MSR role / peer group supporting contact center strategy. Skills workforce management software, call center Top Skills Details ... workforce management software, call center Additional Skills & Qualifications BVA: - Bilingual - Bachelor's Degree Experience Level Entry Level Pay and… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more