- Teleperformance USA (Mcallen, TX)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management ** **About TP** **TP is...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Teleperformance USA (North Lauderdale, FL)
- …based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.** + ** Management of internal staffing files ... **Category :** ** Workforce Management ** **About TP** **TP is...staffing plans and performance.** **Qualifications** + **Minimum 2 years call center experience and 6 months WFM… more
- Chewy (Phoenix, AZ)
- …and application. + Support any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or ... excellent customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports and insights for… more
- Disabled Veteran Solutions (Erie, PA)
- …38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | ... Workforce Management Analyst to support our call center operations. This role is critical...+ 2+ years of experience in workforce management , preferably in a call center… more
- Public Storage (Plano, TX)
- …and procedures. + Provide training and support to junior analysts and call center staff on workforce management tools and best practices. + Participate ... are seeking a highly skilled and experienced Workforce Management Supervisor to join our dynamic call center team. The ideal candidate will be… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …years of experience in a call center environment, with expertise in workforce management , ACD, IVR, and WFM systems. + 2-4 years of analytics experience. ... while maintaining our small business family style culture. **Essential Job Summary:** TheCall Center Workforce Analystt is a pivotal role within a dynamic… more
- Deluxe (Fort Worth, TX)
- …intra-day activities and resources. Job Functions Responsible for managing Call Center resources by utilizing Workforce Management applications to meet ... The Workforce Management Coordinator is responsible for...Capital to maximize efficiency. This position works closely with call center and corporate management … more
- Mass Markets (MO)
- …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- AbbVie (North Chicago, IL)
- …plans meet business goals and objectives. + Effectively administer the workforce management platform within the ACA contact center . + Oversees contact ... with broad operating latitude. Responsible for effectively administering the workforce management platform within the AbbVie Complete...the capacity planning function as a key member of call center team. Create forecasts by drawing… more
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