- OneMain Financial (Fort Mill, SC)
- The Escalation Call Specialist will be responsible for servicing clients with past due account status issues. **In the Role** + Taking inbound calls from ... debt settlement options and status requests, with focus on quality and first call solution. + Providing an explanation of programs and benefits available to… more
- Houston Methodist (Houston, TX)
- …call center and hospital/physician revenue cycle experience** At Houston Methodist, the Escalation Specialist position is responsible for acting as a liaison ... the Physician Organization (PO) and/or payers for billing related matters. The Escalation Specialist 's primary role is to facilitate resolution to elevated… more
- PennyMac (Moorpark, CA)
- …through the complete mortgage journey. A Typical Day The Senior REACH Specialist (Research, Escalation , and Complaint Handling) serves as the primary ... also providing peer support and training. The Senior REACH Specialist is expected to promote a culture of knowledge...calls through an inbound queue and/or a specialized outbound call campaign to assist customers with all inquiries and… more
- PennyMac (Fort Worth, TX)
- …of homeownership through the complete mortgage journey. A Typical Day The Senior Specialist REACH (Research, Escalation , and Complaint Handling) acts as the ... ACH fails, 2 nd Lien inquires, EBOs, and FNMA CRT. The Senior Specialist will perform soft investigations, assist supervisors with escalations, handle complex loans… more
- Carrington (Westfield, IN)
- …a hybrid schedule working 11:00am -8:00pm EST!** The Sr Escalations Collections Specialist is responsible for providing excellent support by answering questions and ... requirements and support lower-level employees. At this level, the Specialist only occasionally needs to escalate calls to a...to callers in a courteous and professional manner, with first- call resolution in all but the most complex issues… more
- Wells Fargo (Irving, TX)
- **About this role:** Wells Fargo is seeking a Merchant Call Center Sales Specialist in Merchant Services as part of Consumer Lending Learn more about the career ... telephone support to customers and prospects that are contacting Merchant Services Call Center + Addresses client needs by following established protocols to resolve… more
- Allegan County (Allegan, MI)
- …our team! Job Summary Under the supervision of the Team Leaders, the Call -In Treatment Specialist performs responsibilities consistent with safety, and security ... Facilitates groups, guides conflict resolution, mediates conflict/crisis, aids in de- escalation , teaches self-evaluation and educates residents in skills/strategies in… more
- Citigroup (San Antonio, TX)
- …focus on effective issue resolution for our clients. The Wealth Services Resource Specialist provides first level support and escalation to licensed and ... The Wealth Services Resource Specialist is a subject matter expert on investment...senior leadership, or executive levels + Provides point of call resolution, a research/ escalation resource, and partners… more
- State of Georgia (Dekalb County, GA)
- MALPB Examination Specialist Georgia - Dekalb - Atlanta (https://careers.georgia.gov/jobs/67554/other-jobs-matching/location-only) Hot ... and Finance Depository Division Merchant Acquirer Limited Purpose Banks (MALPB) Examination Specialist To move forward in the recruiting process ALL applicants are… more
- Church & Dwight Co., Inc. (Fort Collins, CO)
- …the Power to Win. Onsite - Fort Collins, CO Role Summary The Customer Service Specialist in a call center is responsible for providing leadership and support to ... and supervisors. This role ensures the effective operation of the call center by guiding team members, addressing escalated issues, monitoring performance,… more
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