- Leidos (Houston, TX)
- …Manager on process improvement, knowledge, and documentation. * Provide on site support for Incident PC technicians on scheduling, personnel issues, performance ... Resolve IT incidents and assign incidents to other PC support technicians. * Serve as subject matter expert on...Mac, and RHEL systems. * Mentor and assist PC incident technicians. * Exude complete professionalism dealing with end… more
- IT Concepts (Austin, TX)
- … support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM). + Ensure ... and achieve extraordinary milestones. Kentro is hiring a Major Incident Management (MIM) Support Specialist within the...and team members. Location: Onsite VA Austin Information Technology Center : 1615 Woodward St, Austin, TX 78741 Work Hours:… more
- Amazon (Seattle, WA)
- …Prime Video technologist, you'll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences ... and collaborate with remarkable people. This is a senior-level incident management role responsible for leading the incident...and developing or driving development of the tools to support this - Experience partnering with Engineering Teams -… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test environments ... ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in...will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting… more
- Axxum Technologies (Mclean, VA)
- …working with a customer service-oriented environment + Experience providing service desk/call center support + Knowledge of Microsoft Office suite + Experience ... Senior Incident Response Analyst Responsibilities : + Provide effective... Response Analyst Responsibilities : + Provide effective front-line support leveraging service desk ticketing system, telephone, and email… more
- Mizuho Corporate Bank (New York, NY)
- …Training, Creating documents Asset Management SNow, Computrace remote mgt, Asset tags User Support Hours of work, scheduling, prior team roles Communication ... Join the Mizuho team as an End User Trade Floor Support Analyst! In...Incident management SME; corresponding reporting, Bridge execution, and user updates. + Communications expertise for complex issues disseminated… more
- City of New York (New York, NY)
- …is recruiting for a Director of User Support to manage the FISA-OPA User Support Center , which includes both the HR/Payroll and FMS/PIP Help Desks. ... analysts and agents in the day-to-day operations of the User Support Center , performing ongoing...center efficiency and enhance customer experience. - Reviewing incident reports resulting from user programmatic problems,… more
- City of New York (New York, NY)
- …is recruiting for a Director of User Support to manage the FISA-OPA User Support Center , which includes both the HR/Payroll and FMS/PIP Help Desks. ... analysts and agents in the day-to-day operations of the User Support Center , performing ongoing...center efficiency and enhance customer experience - Review incident reports resulting from user programmatic problems,… more
- Link Solutions Inc (White Sands Missile Range, NM)
- …incentive available) The Computer User Support Specialist will support the DEVCOM Analyst Center (DAC). This role provides above baseline/Tier ... Services and Development. Link Solutions is seeking a Computer User Support Specialist (Senior-Level) to join our...by email, Microsoft Teams, tickets assigned within the ServiceNow incident tracking system, or walk-in issues. The Support… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …Yes **Job Description:** Seize your opportunity to make a personal impact as an User Support Services Manager supporting USSTRATCOM. GDIT is your place to make ... career. At GDIT, people are our differentiator. As an User Support Services Manager supporting USSTRATCOM in...+ Preferred Certifications: ITIL 4 Managing Professional or HDI Support Center Manager (HDI-SCM) or HDI Desktop… more