- CalSTRS (Sacramento, CA)
- Job Posting: Contact Center Analyst State Teachers' Retirement System JC-492695 - Contact Center Analyst STAFF SERVICES ANALYST $3,861.00 - ... for helping others to join the Contact Center Team as a Contact Center Analyst . Customer Service is the first point of contact for CalSTRS'… more
- Principal Financial Group (Des Moines, IA)
- **What You'll Do** As ** Contact Center Workforce (CCWF) Management Analyst ** , you'll optimize the engagement center 's workforce by developing and ... . **Your day will be filled with:** + forecasting and planning assigned contact center workload schedules and respective workforce resources. + analyzing… more
- Stanford Health Care (Newark, CA)
- …Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center ... developing, and maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders,… more
- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a **Cloud Contact Center Support Specialist** to be part of the mission solution and help lead SSA's Digital Modernization ... This role is crucial in ensuring the smooth operation of cloud-based contact center services, driving both agent performance and customer satisfaction.… more
- University of Miami (Medley, FL)
- …etiquette, registration completeness and accuracy, and clinical triage and scheduling. + Contact Center QA: Monitors agent calls for quality assurance, including ... . The Department of UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work in Medley. The Call Center Quality Analyst… more
- Hackensack Meridian Health (Edison, NJ)
- …related field or equivalent work experience. + Minimum of 1 year of experience in a contact center environment OR a current active Patient Access Center team ... positive change. As a **Workforce Management (WFM) Real Time Analyst ** , you will utilize workforce management tools and...level of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of… more
- EchoStar (Englewood, CO)
- …Mathematics, Statistics, or Business Administration is preferred + Proven experience in a WFM or contact center analyst role, with a focus on forecasting and ... ability to explain complex data to non-technical stakeholders + Knowledge of contact center operations and metrics (eg, AHT, ASA, Shrinkage) + Ability to work… more
- AbbVie (North Chicago, IL)
- …Tok (https://www.tiktok.com/@abbvie) . Job Description Position will be responsible for contact center forecasting, productivity reporting and analytics and will ... act as a consultant to contact center leadership, providing complex information with broad operating latitude. Responsible for effectively administering the… more
- Intuit (San Diego, CA)
- …and support to customers. Join Intuit as a Staff Business Systems Analyst in Customer Success Modern Operations. Intuit's Customer Success team is transforming ... We are seeking an experienced, strategic, and collaborative Staff Business Systems Analyst to support a two-sided professional network at scale. In this critical… more
- Stanford Health Care (Newark, CA)
- …Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will possess a strong understanding of ... CCaaS ( Contact Center as a Service) solutions, Contact Center , and Telephony technologies, as well as business analysis methodologies. This role will be… more
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