- CalSTRS (Sacramento, CA)
- Job Posting: Contact Center Analyst State Teachers' Retirement System JC-501941 - Contact Center Analyst STAFF SERVICES ANALYST $3,861.00 - ... for helping others to join the Contact Center Team as a Contact Center Analyst . Customer Service is the first point of contact for CalSTRS'… more
- Stanford Health Care (Newark, CA)
- …Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center ... developing, and maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders,… more
- Kelly Services (Franklin, TN)
- …is seeking a proactive and professional Senior Planner for Vehicle Connected Services Contact Center Operations. This role is critical in monitoring and managing ... + Preferred; one to two years in a call center role or contractors, which includes training, assigning work,...can be directed to the Kelly Human Resource Knowledge Center . Kelly complies with the requirements of California's state… more
- US Bank (St. Louis, MO)
- …Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and ... quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures. **Basic… more
- ASM Research, An Accenture Federal Services Company (Boise, ID)
- …+ Bachelor's Degree in Computer Science, Information Systems or a related field or equivalent relevant experience. + 2-5 years of experience with programming or web ... development activities. **Other Job Specific Skills** + Must be detail oriented, as well as able to work well with clients. + Experience with Java, C#, Python, XML, JavaScript, , or other programming languages in order to design and develop prototypes from the… more
- Hackensack Meridian Health (Edison, NJ)
- …related field or equivalent work experience. + Minimum of 1 year of experience in a contact center environment OR a current active Patient Access Center team ... positive change. As a **Workforce Management (WFM) Real Time Analyst ** , you will utilize workforce management tools and...level of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of… more
- Newegg Inc. (Diamond Bar, CA)
- …Data Analysis & Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track ... reporting aligns with established KPIs, SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as the system… more
- United Airlines (Houston, TX)
- …United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking ... recommendations to the senior leadership. The Senior Staff Planning Analyst works closely with the Real Time Operations team...Minimum of 2 years staff planning experience in the contact center environment + Workforce management software… more
- Lowe's (Mooresville, NC)
- …team members and contributing to groundbreaking solutions. **Your Impact** The Senior Contact Center Business Intelligence Analyst is primarily responsible ... identifying insights for decision-making. The Senior CC Business Intelligence Analyst may also assist other Analysts through knowledge sharing,...large data sets + 2 Years Experience working with Contact Center practices, systems, and tools +… more
- State of Colorado (Lakewood, CO)
- Watch Center Analyst Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/5172209) Apply Watch Center Analyst Salary $48,432.00 - ... well as local, state and federal partners. The Watch Center analyst will make operational decisions pertaining...disposition information. + Serve as the primary point of contact for Terrorist Screening Center -related tasks and… more
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