- Bright Horizons (Newton, MA)
- **This is a remote role in the United States.** Serve as the contact center expert for contact center as a software (CCaaS) capabilities and ... root cause analysis. Liaison with vendor technical support. Communicate effectively with contact center leadership and their stakeholders. Remain current on new… more
- Humana (Frankfort, KY)
- …AVP to lead the strategic delivery, operations, and ongoing enhancements of our enterprise-wide Genesys Cloud Contact Center as a Service (CCaaS) ... 12+ years of experience in IT leadership roles, with at least 5 years managing Genesys cloud contact center platforms. + Proven track record in leading… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …namely: banks, brokers, acquirers and fintech's + Experience in business consultancy involving Contact Center Genesys Cloud solutions + Experience ... in implementing Genesys Contact Center projects public cloud containing voice, media (Chat, E-mail, SMS, WhatsApp, Video and Social Networks) and… more
- Deloitte (Arlington, VA)
- …near or willing to relocate to Houston, TX. Relocation assistance is available. Preferred + Genesys Cloud CX/ Contact Center domain experience + Strong ... and reporting dashboards to optimize performance. + Provide ongoing support to contact center staff, addressing technical issues and ensuring effective use… more
- HCA Healthcare (Tampa, FL)
- …platform. You will play an important role in our planned migration from disparate premise-based contact solutions to Genesys Cloud . We expect you to have ... **Introduction** Do you have the career opportunities as a Genesys Cloud Engineer you want with your...knowledge and experience architecting and developing intelligent and efficient contact center solutions. Your communication style must… more
- Brighton Health Plan Solutions, LLC (Westbury, NY)
- …position involves the design, customization, integration, and ongoing management of Genesys Cloud CX for a contact center and related technologies to ... Health Plan Solutions is seeking a talented and experienced Genesys Cloud Engineer to join our team....based on business requirements. + Design, configure, and implement Genesys -based contact center solutions, taking… more
- Capgemini (Charlotte, NC)
- …**Job Description** + Will be responsible for design development and optimization of Genesys -based contact center solutions ensuring the systems are robust ... Genesys platforms and a strong understanding of contact center technologies. **Key Responsibilities:** + Lead... Cloud Genesys Engage or Genesys on-premises) for enterprise contact centers. +… more
- Chewy (Richardson, TX)
- **Our Opportunity:** Chewy is seeking a **Fullstack Developer supporting contact center tools and integrations in Richardson, Texas!** This role is within the ... on building web-based tools, APIs, and platform integrations that enhance Chewy's contact center environment. We're looking for an experienced **full-stack… more
- Qualtrics (Seattle, WA)
- …partners ( Genesys , NICE, Twilio, Avaya, Cisco, etc.).Experience working with Cloud -based or On-prem Contact Center infrastructure, including: CCaaS ... think that's work worth doing. **Senior Product Manager- (Omnichannel Analytics - Voice & Contact Center Data)** **Why We Have This Role** + The Customer Care… more
- BlueCross BlueShield of North Carolina (NC)
- …for the engineering of various and complex aspects of both physical and cloud hosted Contact Center solutions and supporting infrastructures. Using ... Working Experience in the following technologies ( Contact Center as a Service (CCaaS), CRM Integration, Genesys...actions to business impact **Prior Working Experience with** + Genesys Administration - Pure Cloud and or… more