- ASM Research, An Accenture Federal Services Company (Muskogee, OK)
- **Shift Hours 8-4:30** Contact Center Knowledge role is responsible for all knowledge , training, and content - including (but not limited to) the ... Knowledge Management System. + Overseeing, managing, and coordinating Contact Center staff training and development activities....writing in American English. + Experience working at a contact center and deep knowledge … more
- Centene Corporation (New York, NY)
- …based on prior knowledge and experience + Manages daily operations of contact center teams by planning, directing, and evaluating team performance to ensure ... workplace flexibility. **Position Purpose:** Manages and offers guidance around current contact center operational processes to establish operational targets,… more
- Mass Markets (Killeen, TX)
- …(preferred). + 3+ years of experience in a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and contact ... We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO... to lead the QA function in our BPO contact center . You will be responsible for… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center ** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment… more
- VetsEZ (Washington, DC)
- We are currently looking for a Contact Center Data Manager for a 100% remote position on a large federal government contact center program. This role ... + Experience working with VA or other federal healthcare contact center programs. + Familiarity with federal...+ Familiarity with federal contract reporting requirements and call center compliance standards. + Knowledge of telephony… more
- Hospice of Michigan (Southfield, MI)
- Job Summary: Responsible for clinical oversight and supervision of the Contact Center nurses and the coordination of related patient care activity statewide. ... to achieve desired outcomes. + May participate in the manager on-call rotation, as needed. + Responsible to support...+ Two (2) years of management experience and call center experience preferred. Certification in hospice nursing (CHPN) preferred… more
- DXC Technology (Nashville, TN)
- …inInsurance industry, with a minimum of 3+ years in a similar role as Sr Manager Contact Center Business operation * Proven experience in business process ... transactions Contact Center operation * Proficiencies in business...* A continuous learner that stays abreast with industry knowledge and technology **Other Qualifications:** * Advanced degree in… more
- First Horizon Bank (Orlando, FL)
- …performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports ... satisfactorily. Additionally, the qualifications listed below are representative of the knowledge , skills, and/or abilities required in this position: + Bachelor's… more
- Lowe's (Charlotte, NC)
- **Your Impact** In this role, as a Senior Product Manager for Contact Center Technology, you will lead the creation of strategy and vision for emerging and ... delivery process. Leveraging your skills, you'll be able to apply your knowledge across a diverse range of product portfolios, pushing boundaries and elevating… more
- Stanford Health Care (Newark, CA)
- …(4) years of progressively responsible and directly related work experience **Required Knowledge , Skills and Abilities** + Ability to conduct analysis and formulate ... with individuals at all levels of the organization + Knowledge of computer systems and software used in functional...computer systems and software used in functional area + Knowledge of financial concepts such as capital budgeting, discounted… more