- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …of English grammar. + Excellent editing skills. + Demonstrated in-depth knowledge of Microsoft Office Products (Word, Excel, Visio, PowerPoint) and Adobe ... of equal employment. Physical Requirements The physical requirements described in " Knowledge , Skills and Abilities" above are representative of those which must… more
- Banner Health (Phoenix, AZ)
- … And Management Experience Required Banner is seeking a Call Center Associate Manager for their ** Contact Center ** department. You will be responsible ... service operations, tech support, reservations, physician referral or other specialized contact center operations. Additional related education and/or experience… more
- Mass Markets (Wichita, KS)
- …(preferred). + 3+ years of experience in a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and contact ... We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO... to lead the QA function in our BPO contact center . You will be responsible for… more
- Insight Global (Des Plaines, IL)
- …agent perspective to the flow through Call manager ) E911 Voice Gateway experience Contact Center VoIP experience (call in for Call Center ) Unity ... Center and Red Hat Ansible Tower and provide knowledge transfer and training to teammates and other functional...years VOIP Engineer experience Experience in Voice, Cisco Call Manager (configure, install, troubleshoot etc.) version 12.5 (at the… more
- Pegasystems (Boston, MA)
- Senior Manager of Solutions Consulting - Contact Center Job Category: Pre-Sales Consulting Location: US - Massachusetts - Remote **Meet Our Team:** Join ... working within large Customer Service Centers (call centers) and understanding of contact center operations + Strong background in products and services… more
- Cognizant (Minneapolis, MN)
- **About the role** We are seeking an **Amazon Connect Contact Center Lead** with 10 to 12 years of experience to join our team in an onsite work model. The ideal ... to solve those needs. . Lead the implementation of Contact Center Transformation solutions that meet business...**These will help you stand out** . Possess in-depth knowledge and hands-on experience with Amazon Web Services including… more
- Cognizant (Phoenix, AZ)
- …AI solutions + Participate in various business stakeholders interview to understand their contact center need and also on downstream application impact **Work ... need to have to be considered** **:** + Deep knowledge of call flows IVR skill-based routing omnichannel servicing...integration of WFM functionalities ensuring alignment with forecast + Knowledge of Routing Logic & WFM We're excited to… more
- Stanford Health Care (Newark, CA)
- …(4) years of progressively responsible and directly related work experience **Required Knowledge , Skills and Abilities** + Ability to conduct analysis and formulate ... with individuals at all levels of the organization + Knowledge of computer systems and software used in functional...computer systems and software used in functional area + Knowledge of financial concepts such as capital budgeting, discounted… more
- Liberty Latin America (PR)
- **What's the role?** As the Contact Center Data & Systems Analyst, you will be responsible for defining and analyzing processes to ensure service level and ... rate targets are met. You are also responsible for Contact Center KPI analysis and reporting and...as Enterprise Monitoring, Director, Data Views, Now Analytics, Report Manager . + Computer literate (strong knowledge of… more
- CoreSite (Reston, VA)
- …site uptime, compliance audits, team training, and facility financials. The Senior Data Center Manager will assist the Market Director in developing financial ... infrastructure while nurturing your professional growth and success. Senior Manager - Data Center Operations Role: As...in facility budgeting and forecasting. + Experienced vendor and contact manager . + Experienced in the design,… more