- Citigroup (Irving, TX)
- …application in own job and the business. This role will be operating within the Contact Center Operations team within our Operations Technology group ... **Other Relevant Skills** Applications Support, Artificial Intelligence (AI), Automation, Chatbots, Contact Center Operations , Generative AI, Interactive… more
- Citigroup (Irving, TX)
- …The Application Support Analyst is a seasoned professional role operating within the Contact Center Operations team within our Operations Technology ... every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission...TPM role. + Provide primary operational support for critical contact center applications, including live chat, chatbot… more
- TXNM Energy (Albuquerque, NM)
- …Experience + Billing System / Contact Center / Revenue Operations Experience + Application / Database Development Experience + Meeting Facilitation ... Americans with Disabilities Act (ADA) Statement: If you require assistance with the job application process due to a disability, please contact HR ADA Analyst,… more
- Mass Markets (Killeen, TX)
- …ourselves as a trusted partner in the industry. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in ... test. POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. +… more
- Walmart (Bentonville, AR)
- …techniques and tools to identify and break down business problems related to contact center operations . Suggests alternative approaches solutions for ... If none are listed, there are no minimum qualifications._ 6 months' experience in retail, contact center operations , or a related area. 1 years' experience… more
- Stanford Health Care (Newark, CA)
- …as business analysis methodologies. This role will be pivotal in optimizing our contact center technologies, directly benefitting operations , and enhancing ... an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will...**What you will do** + Provide tier-2 support of application incidents reported through the help desk + Provide… more
- Mass Markets (Wichita, KS)
- …a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Manage overall contact center operations , including staffing, performance, and ... are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations ...considered for this role, you must complete a full application on our company careers page, including all screening… more
- Needham Bank (Needham, MA)
- …+ Utilizes Key performance indicators to manage and optimize processes for an efficient contact center operations function. + Develops and delivers knowledge ... analyst and is responsible for customer service and sales including contact center process procedures/knowledgebase/communication, sales and quality programs, … more
- Kyndryl (Atlanta, GA)
- …individual to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly ... + Lead C-level client engagements and consultative sales for large enterprise contact center transformations. + Guide cross-functional consultants to design and… more
- City of New York (New York, NY)
- …is seeking a highly motivated and experienced manager to oversee the FISA-OPA Data Center Operations Team within the Shared Systems division. Data Center ... day-to-day operational and longer- term strategic projects. The Data Center Operations manager will have full responsibility:...tests of contingency sites; - Serve as point of contact for application team staff during the… more