- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations . This role requires a blend of project management, analytical skills, and leadership capabilities to ensure optimal performance and… more
- Molina Healthcare (Hartford, CT)
- …Configuration Information Management, Enrollment, Contact Center Operations , IT, Provider Configuration Management, Program Integrity, Risk Adjustment, ... **Job Description** **Job Summary** Molina Health Plan Operations jobs are responsible for the development and...vendor management. * Serves as liaison with Enrollment and Contact Center Operation leaders to ensure full… more
- Mass Markets (Killeen, TX)
- …ourselves as a trusted partner in the industry. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in ... test. POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. +… more
- Walmart (Bentonville, AR)
- …Engagement Services (CES) team is seeking a highly skilled and experienced Director of Fraud Operations to lead at scale in one of the most dynamic areas of our ... agility, and customer-centricity. About Customer Engagement Services (CES) CES Operations manages ~100M contacts annually across more than three dozen… more
- Huron Consulting Group (Van Buren, AR)
- …integration, and nurse triage programs. + Drive the development and optimization of contact center operations such as ambulatory appointment scheduling, ... healthcare operations experience with a focus on Contact Center operations + Possesses...also eligible to participate in Huron's annual incentive compensation program , which reflects Huron's pay for performance philosophy. Inclusive… more
- EverBank (Jacksonville, FL)
- ** Contact Center Leader** The Contact Center Leader plans and directs all aspects of an organization's contact center policies, objectives, ... efficiency. **Key Responsibilities and Duties** + Develops and executes on high-level contact center strategies and plans ensuring alignment with the… more
- Walmart (Bentonville, AR)
- …techniques and tools to identify and break down business problems related to contact center operations . Suggests alternative approaches solutions for ... Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and...are no minimum qualifications._ 6 months' experience in retail, contact center operations , or a… more
- Needham Bank (Needham, MA)
- …+ Utilizes Key performance indicators to manage and optimize processes for an efficient contact center operations function. + Develops and delivers knowledge ... analyst and is responsible for customer service and sales including contact center process procedures/knowledgebase/communication, sales and quality programs, … more
- Kyndryl (Atlanta, GA)
- …individual to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly ... + Lead C-level client engagements and consultative sales for large enterprise contact center transformations. + Guide cross-functional consultants to design and… more
- State of Minnesota (Brainerd, MN)
- **Working Title: Consumer Support Contact Center Phone Associate** **Job Class: Minnesota Health Insurance Programs Representative 1** **Agency: Human Services ... DHS Central Office AFSCME + **Division/Unit** : Health Care Administration / Eligibility and Operations + **Work Shift/Work Hours** : Day Shift / Varies + **Days of… more