- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts....in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- University of Miami (Medley, FL)
- …registration completeness and accuracy, and clinical triage and scheduling. + Contact Center QA: Monitors agent calls for quality assurance , including ... UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work in...Patient Accounts Customer Service QA: Monitors agent calls for quality assurance , including telephone etiquette, and patient… more
- General Dynamics Information Technology (Fairfax, VA)
- …hands-on experience with Genesys Cloud platform** + Deep understanding of contact center operations and quality assurance frameworks + Proven expertise ... Quality :** Configuration, deployment, and refinement of automated interaction scoring and quality assurance workflows + **Callbacks:** Setup and management of… more
- Capital One (Mclean, VA)
- Quality Assurance Manager, Security Operations Center (Sentry) At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple-bring ... our team is looking to add a Security Operations Center (SOC) Quality Assurance Manager....working in a security operations center , dispatch center , or contact center environment.… more
- Mass Markets (Killeen, TX)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Kennedy-Donovan Center (New Bedford, MA)
- …every individual and family thrive, no matter the circumstances. About this role: The Quality Assurance (QA) Assistant supports the Quality & Compliance Team ... accurate documentation, and effective coordination across programs, helping maintain high- quality services and compliance standards. The QA Assistant is a… more
- University of Colorado (Aurora, CO)
- …| ClinImmune | The Center for Clinical Immunology** **Job Title: Quality Assurance Coordinator (Entry - Senior Level)** **Position: #00838151 - Requisition: ... ** Quality Assurance Coordinator (Entry Senior Level)**...transport, and cryopreservation of the product from the apheresis center , quality oversight of the performance of… more
- Air National Guard Units (Fairchild AFB, WA)
- …Washington Air National Guard Title 32 Excepted Service Unit Technician position: QUALITY ASSURANCE SPECIALIST Location: 141st Maintenance Group Fairchild AFB, ... in its entirety and complete all application requirements. Responsibilities A GS-1910-11, QUALITY ASSURANCE SPECIALIST: Serves as the Office of Primary… more
- Amazon (Arlington, VA)
- …talented, bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right ... work environment. The BAC is the first point of contact for all safety and security concerns, the coordination...of written products and communications, including the editing and quality management of all written products. * Understand and… more
- AON (Alpharetta, GA)
- Aon Is Looking For A Quality Assurance (Sr. Analyst) As part of an industry-leading team, you will help empower results for our clients by delivering innovative ... a single standard for call scoring + Audit vendor quality assurance activities and programs + Coordinate...and interpersonal skills to assess and deliver feedback on contact center calls. + Passion for learning… more
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