- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts....in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- ASM Research, An Accenture Federal Services Company (Bismarck, ND)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll...everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to… more
- Pearl Interactive Network (Denver, CO)
- …Analyst** to help monitor, evaluate, and enhance performance across our contact center operations. The ** Quality Assurance Analyst (QAA)** is responsible ... and ensure alignment with overall objectives. + Serve as a point of contact for quality assurance issues within the program, providing expertise and guidance… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …experiences to our customers! The **Manager of Contact Center Quality ** oversees the quality assurance programs for various customer service ... passionate individual to join our team as the Manager, Contact Center Quality . In this...experience in customer service, preferably with a focus on quality assurance (Required). + Three (3) years'… more
- Olmsted Center for Sight (Buffalo, NY)
- …information + Complete follow ups and log calls in accordance with Contact Center procedure + Uphold quality assurance goals Competencies: + Proficient ... Essential Functions: + Answer and document all incoming calls in accordance with Contact Center procedure + Manage call volume in a timely and efficient manner +… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for **Call Center Quality Assurance Specialist** position to sit out of our **Costa Mesa, CA** office. **_This position ... service excellence through monitoring, and assessing customer interactions of Contact Center Associates; documenting agent performance strengths, weaknesses,… more
- Quality Technology Services, LLC (Phoenix, AZ)
- …QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4) The ** Quality Assurance Program Manager** (QAM) is primarily responsible for ... leading the development and implementation of data center construction project-specific quality programs in alignment... quality programs in alignment with the QTS Quality Assurance Program. The QAM will interact… more
- Teleperformance USA (Mcallen, TX)
- **Category :** ** Quality Assurance ** **About TP** **TP is...be at least 18 years old** + **Previous call center experience with four (4) or more of the ... QA team calibrations to track results and attendance** + ** Quality Assurance CSAT calibration process with clients,...+ **6 plus months experience as an inbound call center customer service representative** + **6 plus months experience… more
- Mass Markets (Macdill AFB, FL)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- EchoStar (Roseland, NJ)
- …interactions through transcripts, incoming calls and callbacks + Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction + ... DISH's performance expectations, including but not limited to, satisfying all assurance , productivity standards and goals + Regular and predictable attendance… more