- General Physicians PC (Buffalo, NY)
- #25-0369 Buffalo, NY, USA Job Description Quality Lead Who we are : Join General Physician, PC. - one of WNY's largest and most respected multi-specialty medical ... groups! We are committed to providing comprehensive, high- quality patient-centered care to improve the overall ...consistent processes and workflows that are needed to manage contact volumes and provide support to the General Physician,… more
- TruGreen (Rochester Hills, MI)
- …make TruGreen an employer of choice and "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid role sharing dual ... and services in an inside sales environment. This role will support Contact Center leadership with delegated responsibilities around mentoring other sales… more
- Mass Markets (Mesilla, NM)
- … Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality , compliance, and ... a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Lead the QA team in monitoring and evaluating agent...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Cedars-Sinai (Los Angeles, CA)
- …that need our care the most. **Req ID** : 12746 **Working Title** : Admissions Team Lead - Patient Access Contact Center - Primary Care / Pediatrics / ... **Job Description** **Grow your career at Cedars-Sinai!** The Admission Team Lead monitors and coordinates the daily operations of assigned unit. Coordinates patient… more
- US Tech Solutions (Phoenix, AZ)
- …months contract (Hybrid)** **Job Description:** + We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to evaluate, monitor, ... & chats mainly) from our offshore contact center against a new, comprehensive quality framework,...and progress against improvement initiatives. + **Calibrate & Coach:** Lead calibration sessions with our offshore QA team, ensuring… more
- University of Washington (Seattle, WA)
- **Job Description** **Harborview Medical Center Quality Improvement** has an outstanding opportunity for a ** Lead ** **Clinical Quality Analyst** **WORK ... quality initiatives identified by leadership **DEPARTMENT DESCRIPTION** Harborview Medical Center - Quality Improvement **PRIMARY JOB RESPONSIBILITIES** +… more
- Stanford Health Care (Newark, CA)
- …is responsible for overseeing assigned Technical systems and functions supporting the Enterprise Contact Center and its managed Clinics. This role will also work ... development of the staff and provide guidance. The Team Lead -Data and Analytics will also analyze actual and projected...and reports based on standard operating processes. Maintains the quality and integrity of data stored in databases and… more
- Walmart (Orlando, FL)
- …to handle customer requests Escalation matrices Customer request process lifecycleManages contact center operations and supports new initiatives Interprets ... industry benchmarks Data governance as it relates to data quality metadata and data lineage Data science techniques and...are no minimum qualifications._ 1 year's experience in retail, contact center operations, or a related area.… more
- Leidos (Indianapolis, IN)
- …and Values guide the way we do business. Leidos is seeking a highly skilled ** Contact Center Manager** to lead our federal-agency omnichannel contact ... program. This role is central to ensuring high performance, quality , and customer satisfaction across all communication channels. The...you will do:** + Oversee daily operations of the contact center to ensure efficient and effective… more
- Mass Markets (Mesilla, NM)
- …a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public ... to report to work at one of our physical contact center locations. To be considered for...Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways… more