- Hackensack Meridian Health (Edison, NJ)
- …to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and site performance during the day ... leader of positive change. As a **Workforce Management (WFM) Real Time Analyst** , you will utilize...+ Minimum of 1 year of experience in a contact center environment OR a current active… more
- UGI Corporation (Rocklin, CA)
- …As our Real Time Specialist, you'll be at the heart of our contact center operations: Real - Time Operations Management + Monitor inbound ... WFM Real Time Specialist Location: Rocklin, CA,...WFM Real Time Specialist Location: Rocklin, CA, US, 95765 Workplace...role, you'll be the eyes and ears of our contact center operations, monitoring live performance metrics… more
- Duquesne Light Company (Pittsburgh, PA)
- …business changes. + ** Real - Time Performance Oversight:** Monitor agent adherence and contact center performance in real time , making adjustments ... We want you to join our team! **Job Title:** Contact Center Workforce Planning Assoc III **Position...Through Automation:** Identify opportunities to automate scheduling, forecasting, and real - time adherence using advanced WFM features and… more
- Zions Bancorporation (Houston, TX)
- …We're seeking a skilled and experience **Facilities Technician** to join our **Corporate Real Estate and Facilities team** , supporting various banking center ... compliance with standards. + Communicate daily with the call center operator to receive and provide updates on service...Monday-Friday, 8:15 AM - 5:15 PM **This is a full- time position: 40 hours per week. Must be able… more
- CoStar Realty Information, Inc. (Richmond, VA)
- Finance Customer Contact Center Specialist Job Description **CoStar Group Company Intro:** CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial ... highly motivated individual to join our growing Finance Customer Contact Center team. If you thrive in...time off + Tuition reimbursement + On-site fitness center and/or reimbursed fitness center membership costs… more
- Mass Markets (NC)
- …is crucial in ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Chewy (Phoenix, AZ)
- …Management experience in contact centers or equivalent experience. + Proficient in real - time contact center management, including agent availability ... excellent customer experiences. You will use your expertise in contact center operations and workforce management to...a whole. + Develop knowledge to complete solid tactical Real Time Management understanding and application. +… more
- Fiserv (Alpharetta, GA)
- …- Time Communication) technologies. + Direct experience implementing Cloud Contact Center solutions in enterprise environments. + Experience integrating ... come make a difference at Fiserv. **Job Title** Cloud Contact Center DevOps **About Your Role:** You...years of experience with SIP (Session Initiation Protocol), RTP ( Real - time Transport Protocol), and WebRTC (Web … more
- United Airlines (Chicago, IL)
- …United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking ... single day. **Job overview and responsibilities** This role primarily manages the real time operations of United's Customer Non-phone contacts across multiple… more
- Fiserv (Frisco, TX)
- …an impact on a global scale, come make a difference at Fiserv. **Job Title** Cloud Contact Center Developer **About your role:** You will be a key contributor in ... building and supporting core Contact Center applications, leveraging modern technologies and...years of experience with SIP (Session Initiation Protocol), RTP ( Real - time Transport Protocol), and WebRTC (Web … more
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