- Avnet (Phoenix, AZ)
- …for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at ###. ... multi-channel marketing campaigns, track performance, and optimize based on analytics . + Periodic Publications: Contribute to newsletters and other recurring… more
- Regions Bank (Hoover, AL)
- …with senior business leaders Program Leader + Hands-on experience with NICE/Nexidia speech analytics tools or similar platforms (required) + Advanced proficiency ... PowerPoint for analysis and executive reporting + Strong background in contact center operations, data analysis, and customer experience metrics (VOC, CSAT, KDS)… more
- Verint Systems, Inc. (Annapolis, MD)
- …products; and/or understanding of Contact Center , cloud technology, call recording, Speech Analytics , Text Analytics , Real Time Speech ... The Presales Solution Consultant is a subject matter expert in Speech Analytics , Quality and Customer Engagement. In this role the Solution Consultant… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …for intelligent contact routing and data exchange. + Knowledge of speech analytics , NLP, large language models (LLMs)and AI-based decision engines. + ... This role places a strong emphasis on developing and implementing AI-enhanced Contact Center and Digital Communications solutions across the enterprise. The… more
- Leidos (Gaithersburg, MD)
- …eLearning, Intelligent IVR/ speech recognition. + Experience in recruiting and training contact center agents to maintain a skilled and effective workforce. ... Manager** to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. This role… more
- Cognizant (Plano, TX)
- …in the Google Cloud Customer Experience stack, including Dialogflow CX, Agent Assist, Contact Center AI Insights, Speech -to-Text, Natural Language APIs, and ... delivery of Google Cloud's Customer Engagement Suite (CES 2.0) within complex enterprise contact center environments. In this role, you will drive transformation… more
- Cognizant (Atlanta, GA)
- …GCP services (Cloud Run, GKE, App Engine). Conversational AI (Dialogflow CX & Contact Center AI) * Design and implement conversational flows, intents, entities, ... handle complex business logic and dynamic responses. * Integrate Dialogflow CX with contact center platforms (eg, Genesys, Avaya, Twilio, CCAI Insights). *… more
- Qualtrics (Reston, VA)
- …Design the technical solution based around delivery of audio files from the contact center , processing them through the transcription engine, refining the ... the actual words they use. The industry's leading AI-powered speech and text analytics engine analyzes all...+ 5 years of experience at a SaaS/Technology Company/ Contact Center + Bachelor's degree or greater… more
- M. C. Dean (Vienna, VA)
- …into the Director of Talent Acquisition as part of the MC Dean Talent Acquisition service center . We, MC Dean, are working on some of the largest data center ... and future openings. + Serve as a point of contact for candidates throughout the talent acquisition process. +...Qualifications:** + Strong working knowledge in creating reports and analytics either ad hoc or from the data systems… more
- Amazon (Seattle, WA)
- …of real-time communications. About Amazon Connect: Amazon Connect is a disruptive cloud contact center that handles millions of voice interactions daily for over ... You'll shape how businesses leverage advanced technologies like AI-powered voice, speech analytics , and natural language processing while maintaining… more
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