- Mass Markets (Killeen, TX)
- …+ Responsible for hiring, coaching and terminating call center employees + Be a subject matter expert on your client's business + Manage remote employees ... Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and… more
- ASM Research, An Accenture Federal Services Company (Cheyenne, WY)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- M&T Bank (Amherst, NY)
- …coordinate daily workflow to meet the objectives of the assigned department. Serve as subject matter expert on procedures, policy and operations to represent ... ** **Overview:** This position is the first level of management within the Contact Center . Directs the daily workflow of an assigned unit of between 10-15… more
- Mass Markets (Mesilla, NM)
- …+ Responsible for hiring, coaching and terminating call center employees + Be a subject matter expert on your client's business + Manage remote employees ... a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …support of event planning conferences. + Serve as NSWC-Corona's NCTE LVC technical and operations Subject Matter Expert ( SME ) in support of Ballistic ... sustainment; nuclear and environmental; and Australia business. The BMD FST-At-Sea SME performs engineering, operations, and project management activities in order… more
- Mass Markets (Wichita, KS)
- …+ Manage hiring, onboarding, coaching, and, when necessary, terminations. + Serve as a subject matter expert on client-specific operations. + Manage remote ... and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Sunrise Senior Living (Mclean, VA)
- …levels and delivers quality support to residents and families and will serve as a subject matter expert on all resident billing processes. This role reports ... **Job ID** 2025-235606 **JOB OVERVIEW** The Resident Billing Call Center Supervisor manages operations of the call...team members. + Serve as a main point of contact for complex or escalated billing inquiries for communities… more
- Help at Home (Chicago, IL)
- …other coordinators in the absence of a supervisor or team lead. + Serve as a subject matter expert ( SME ) and support both internal team and BPO ... we are part of._ **Job Summary:** The Senior Coordinator, Contact Center serves as a key member...the supervisor is present, the Senior Coordinator, Contact Center will carry out their regular… more
- State of Colorado (Chaffee County, CO)
- …a review of your application material and your responses to any supplemental questions by a Subject Matter Expert ( SME ) to assess and rank applicants in ... spelling and word choice. Application materials and responses will be reviewed by Subject Matter Experts to assess and rank applicants. Do you acknowledge… more
- Bassett Healthcare (Hamilton, NY)
- …the patient's lobby experience, and completion of all referral duties. + Acts as a subject matter expert in scheduling functions and departmental protocols + ... Office Assistant III serves as the first point of contact for patients within the Bassett Healthcare Network. This...Acts as a subject matter expert in registration… more