- Mass Markets (Killeen, TX)
- …We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be responsible ... test. POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client… more
- USAA (San Antonio, TX)
- …Digital/Technical Product Management- Contact Center Technologies, you will lead a team of Digital/Technology Product Managers and Product Owners ... Engineering, Analytics, and/or Research/Testing. + 3 years of direct team lead or leading matrixed or cross-functional...you apart:** + Possesses high level knowledge of the contact center technology stack (SBCs, SIP, call… more
- Public Storage (Plano, TX)
- …and resolve configuration issues. + Build and maintain internal SharePoint sites for the contact center team . Ensure content is current and accessible. ... on the New York Stock Exchange. **Job Description** The Contact Center Systems Lead is...included, and excited to be part of a best-in-class team . With over 5,000 team members from… more
- Cedars-Sinai (Los Angeles, CA)
- …need our care the most. **Req ID** : 12770 **Working Title** : Admissions Team Lead - Patient Access Contact Center - Capacity and Template Management ... **Job Description** **Grow your career at Cedars-Sinai!** The Admission Team Lead monitors and coordinates the daily operations of assigned unit. Coordinates… more
- The Walt Disney Company (San Antonio, TX)
- …experience through strategic hard work and determination! The primary purpose of the Contact Center NICE/IEX Infrastructure Manager is to supervise and optimize ... Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team -players to...the workforce management (WFM) processes within the contact center . This includes managing the WFM… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... adherence to corporate policies and procedures Key Responsibilities: + Lead and manage a team of 15-25...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Amazon (Arlington, VA)
- …optimal and gratifying by way of consistency, reliability and attention to detail. The Technical Team Lead (TTL) is responsible for ensuring that the FOC team ... Operations Center is responsible for 24X7 monitoring of the data center 's physical infrastructure. This team ensures that the customer experience will… more
- Access Dubuque (Dubuque, IA)
- …senior leadership team . The Director will oversee a fully remote contact center workforce, managing geographically dispersed agents across inbound, outbound, ... Director of Contact Center Operations **Colony Brands, Inc.**...marketing catalog and e-Commerce companies-is seeking a **Director of Contact Centers** to lead our customer experience… more
- Stanford Health Care (Newark, CA)
- …Stanford Health Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team . The ideal candidate will possess a strong ... understanding of CCaaS ( Contact Center as a Service) solutions, ...platform perspective, but also someone who is able to lead requirements gathering sessions and act upon them using… more
- Kyndryl (Atlanta, GA)
- …to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the ... Lead C-level client engagements and consultative sales for large enterprise contact center transformations. + Guide cross-functional consultants to design and… more
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