• Workforce Management ( WFM ) Real Time…

    Hackensack Meridian Health (Neptune City, NJ)
    …related field or equivalent work experience. + Minimum of 1 year of experience in a contact center environment OR a current active Patient Access Center team ... a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ** , you will...level of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of… more
    Hackensack Meridian Health (06/03/25)
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  • Workforce Management WFM Invoicing…

    Entergy (Little Rock, AR)
    …Analyst I to join our team. This role focuses on optimizing contact center operations through accurate forecasting, efficient scheduling, and meticulous ... **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place Flexibility:** Hybrid...abilities required of the position:** + 2 years Call Center experience + 1 year workforce management including forecasting… more
    Entergy (07/26/25)
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  • Specialist, WFM Real Time Adherence

    DriveTime (Mesa, AZ)
    …+ Ensuring the integrity and 100% accuracy of all reports distributed from the Contact Center Analyst Team. + Working on activities, projects, and ... identify defects and/or areas for concern. + Act as the liaison to Contact Center leadership, assisting with the implementation of new call, email, and SMS… more
    DriveTime (07/16/25)
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  • Sr Analyst , Contact Center…

    Evolent (Richmond, VA)
    …mission. Stay for the culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst , Contact Center Technology plays a pivotal role in supporting, ... * Genesys Cloud CX Specialist Certifications **General Performance Criteria** As the Sr Analyst , Contact Center Technology, you will be required to… more
    Evolent (08/08/25)
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  • Workforce Management Analyst

    VCA Animal Hospitals (Los Angeles, CA)
    …trends, creating accurate forecasts, and developing optimized schedules. In addition, the WFM Analyst plays a key role in real-time management, monitoring ... in workforce management, scheduling, or data analysis + Experience in a contact center , healthcare, veterinary, or service-oriented environment + Certification… more
    VCA Animal Hospitals (08/08/25)
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  • Workforce Management Support & Time Analyst

    TECO Energy (Brandon, FL)
    …and recommendations in support of key Tampa Electric and Peoples Gas company's Contact Center (CC) operations. The position also performs administration of CC, ... **Title:** Workforce Management Support & Time Analyst **Company:** Tampa Electric Company **State and City:**...with the Manager, Workforce Management and Planning, the Managers, Contact Center , Human Relations (HR) and TECO… more
    TECO Energy (08/07/25)
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  • Workforce Management Real Time Analyst RTA

    Entergy (West Monroe, LA)
    …reports to develop short-term and long-term strategies for Residential/SMB Customer Journeys (including Contact Center and Meter to Cash) and track the impact of ... Entergy Services, LLC **Job Summary / Purpose:** A detail-oriented and proactive Workforce Management ( WFM ) Analyst to join our team. This role is critical in… more
    Entergy (07/03/25)
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  • Client Applications Support Analyst IV…

    Tufts Medicine (Burlington, MA)
    We are seeking an experienced UKG Pro WFM developer with deep application expertise (including Timekeeping, Attendance, Accruals, and Advanced Scheduling) and ... a key technical developer role in optimizing and maintaining our UKG Pro WFM application to support evolving business needs, ensuring timely resolution of issues,… more
    Tufts Medicine (08/08/25)
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  • Senior Scheduling Analyst

    Healthfirst (MA)
    … of Excellence onboarding for new hires/newly onboarded Business Partners + Support Contact Center Operations by ensuring optimal staffing levels and scheduling ... department to ensure overall department quality is met + Support the scheduling analyst by assisting with data collection, analysis, and reporting to ensure accurate… more
    Healthfirst (08/08/25)
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  • Sr. App Systems Analyst - UKG Pro Workforce…

    Community Health Systems (Franklin, TN)
    **Job Summary** The Senior Applications Systems Analyst contributes to a collaborative environment where usable, viable, and feasible solutions are developed to meet ... product enhancements and updates. As a Senior Applications Systems Analyst , at Community Health Systems (CHS) - Shared Business...a focus on the integration and optimization of UKG WFM Pro. + Lead efforts to evaluate and correct… more
    Community Health Systems (06/24/25)
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