• Contact Center WFM…

    The Walt Disney Company (San Antonio, TX)
    … NICE/IEX Infrastructure Manager is to supervise and optimize the workforce management ( WFM ) processes within the contact center . This includes managing ... the WFM software platform used by the contact center . This involves configuring system settings,...agent adherence and compliance. + Train contact center staff on using the WFM software… more
    The Walt Disney Company (10/06/25)
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  • Workforce Management ( WFM ) Forecast…

    Public Storage (Plano, TX)
    …forecasting, interval staffing analysis, and schedule generation to support internal and outsourced contact center operations. + Supervise and coach a team of ... expert and lead process improvements related to Workforce Management ( WFM ) systems , reporting, and best practices. +...+ Participate in and/or lead projects aimed at improving contact center efficiency, customer satisfaction, and vendor… more
    Public Storage (09/27/25)
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  • WFM Forecast & Reporting Analyst

    EchoStar (Englewood, CO)
    …such as Mathematics, Statistics, or Business Administration is preferred + Proven experience in a WFM or contact center analyst role, with a focus on ... data-driven solutions + Maintain data integrity and accuracy within WFM systems and reporting tools **Skills, Experience...explain complex data to non-technical stakeholders + Knowledge of contact center operations and metrics (eg, AHT,… more
    EchoStar (09/12/25)
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  • WFM Command Center Analyst

    Teleperformance USA (Warren, MI)
    …main point** **of contact for shared /linked information between the Command Center , Traffic Desks and Operations** + **Responsible for all aspects of Command ... require constant communication with Supervisors, Operations Managers and** **Support Center ** **personnel.** **R** **eal time interaction with client for reciprocal… more
    Teleperformance USA (09/17/25)
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  • Contact Center Data Manager (Remote…

    VetsEZ (Washington, DC)
    We are currently looking for a Contact Center Data Manager for a 100% remote position on a large federal government contact center program. This role ... delivery and optimize staffing models by leveraging workforce management ( WFM ) tools and reporting systems . The candidate...+ Experience working with VA or other federal healthcare contact center programs. + Familiarity with federal… more
    VetsEZ (09/27/25)
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  • Director of Contact Center…

    Access Dubuque (Dubuque, IA)
    …leading enterprise-wide technology initiatives; including driving selection and rollout of large-scale contact center systems * Preferred experience with ... Director of Contact Center Operations **Colony Brands, Inc.**...* Possesses a working knowledge of Word, Excel, and forecasting/ WFM programs * Understanding the importance of confidentiality regarding… more
    Access Dubuque (10/04/25)
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  • Contact Center - Consulting Solution…

    Zoom (Columbus, OH)
    …with cross-functional teams* Be experienced in designing and implementing contact center solutions* Have knowledge of telephony systems and call routing ... strategies* Be familiar with CRM systems and their integration with contact center solutions* Possess excellent problem-solving abilities and attention to… more
    Zoom (09/30/25)
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  • Business Reporting Analyst - CCaaS…

    Stanford Health Care (Newark, CA)
    …tools (Python, R, VBA). Systems & Platforms: Work with data from contact center platforms such as Genesys, NICE inContact, Avaya, Five9, Amazon Connect, ... Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for...CISCO or similar. Integrate data from multiple sources ( WFM tools, CRM, IVR, QA platforms) to create comprehensive… more
    Stanford Health Care (09/16/25)
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  • Call Center Workforce Analyst

    Interstate Waste Services, Inc. (Teaneck, NJ)
    …operational efficiencies. + Manage and route contact volume using ACD systems , ensuring alignment with workforce management ( WFM ) tools. + Extract targeted ... environment, with expertise in workforce management, ACD, IVR, and WFM systems . + 2-4 years of analytics...Office Suite, SQL, and Power BI. + Familiarity with contact center forecasting, scheduling, and workforce optimization… more
    Interstate Waste Services, Inc. (09/30/25)
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  • Solution Architect, UKG - Remote

    Community Health Systems (Franklin, TN)
    …Advanced Learning Center (ALC), Human Resource Services, Human Resources Information Systems (HRIS) and Payroll. Their job is to ensure synchronicity of all our ... designed. As a Solution Architect, UKG at Community Health Systems (CHS) - Shared Business Operations, you'll play a...a recognized expert in UKG Dimensions or UKG Pro WFM , especially across modules such as Timekeeper (time clock),… more
    Community Health Systems (08/27/25)
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