- Principal Financial Group (Des Moines, IA)
- **What You'll Do** As ** Contact Center Workforce (CCWF) Management Analyst** , you'll optimize the engagement center 's workforce by developing ... will be filled with:** + forecasting and planning assigned contact center workload schedules and respective workforce resources. + analyzing historical… more
- Zoom (Springfield, IL)
- …document management tools. + Have hands-on experience managing deployment projects for contact center , workforce management , quality management , ... and internal teams, ensuring seamless project execution and high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent… more
- Suburban Propane (Syracuse, NY)
- …to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management , on-call system, PBX/ACD, call ... and maintain data across our various Contact Center software applications and call management systems....Contact Center software applications and call management systems. You'll serve as the technical liaison between… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- System One (Washington, DC)
- …cloud CCaaS platforms). * Experience in managing and optimizing contact center operations, including workforce management , quality monitoring, and ... management framework and a deep understanding of contact center technologies and operations. The ideal...center agents to maintain a skilled and effective workforce . System One, and its subsidiaries including Joule, ALTA… more
- Leidos (Gaithersburg, MD)
- …cloud CCaaS platforms). + Experience in managing and optimizing contact center operations, including workforce management , quality monitoring, and ... management framework and a deep understanding of contact center technologies and operations. The ideal...center agents to maintain a skilled and effective workforce . **Please Note:** **The program budget salary for this… more
- Public Storage (Plano, TX)
- …System Configuration and Administration: + Manage and configure contact center systems including call routing tools, workforce management ... on the New York Stock Exchange. **Job Description** The Contact Center Systems Lead is responsible for...systems. This role ensures systems such as call routing, workforce management , customer relationship management ,… more
- AbbVie (North Chicago, IL)
- …objectives. + Effectively administer the workforce management platform within the ACA contact center . + Oversees contact center agent profiles in ... workforce management platform within the AbbVie Complete Access (ACA) contact center . Responsible for the development of the capacity planning function… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Access Center Workforce Management Analyst position is responsible for providing real-time intraday reporting and support for ... contact center operations. This position monitors call...call volumes, occupancy, and schedule adherence. + Administers real-time workforce management processes. + Provides insights and… more
- Mastercard (O'Fallon, MO)
- …managed in an efficient and compliant manner. Our data includes contact center activity, workforce management metrics, training outcomes, and many other ... the online application process or during the recruitment process, please contact reasonable_###@mastercard.com and identify the type of accommodation or assistance… more
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