• Manager - Contact Center…

    United Airlines (Chicago, IL)
    …United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking ... management , historical and real-time statistical analysis and reporting, and effective workforce management . This role is also responsible for managing and… more
    United Airlines (09/10/25)
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  • Principal Site Reliability Engineer…

    Wells Fargo (Iselin, NJ)
    …focused on Site Reliability Engineering (SRE) in support of our Contact Center Technology Telephony, Workforce Management , Data and Reporting Platforms. ... toil reduction initiatives + 5+ years in cloud application management **Desired Qualifications:** + Focused on risk mitigation in... **Desired Qualifications:** + Focused on risk mitigation in Contact Center Data and Telephony Platforms +… more
    Wells Fargo (09/09/25)
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  • Customer Service Workforce Specialist II

    Chewy (Phoenix, AZ)
    …any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or equivalent experience. + ... customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports and insights for our… more
    Chewy (08/20/25)
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  • Call Center Systems Analyst

    Suburban Propane (Syracuse, NY)
    …to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management , on-call system, PBX/ACD, call ... and maintain data across our various Contact Center software applications and call management systems....Contact Center software applications and call management systems. You'll serve as the technical liaison between… more
    Suburban Propane (08/16/25)
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  • Capgemini General

    Capgemini (El Paso, TX)
    …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
    Capgemini (07/24/25)
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  • Contact Center Testing Coordinator

    Wells Fargo (Charlotte, NC)
    …and understanding of contact center applications (IVR, call routing, workforce management , quality management , etc.) and the integrated nature of ... **About this role:** Wells Fargo is seeking a Contact Center Testing Coordinator (Sr. Business...Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations + Research moderately complex… more
    Wells Fargo (09/11/25)
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  • Workforce Management Forecast…

    AbbVie (North Chicago, IL)
    …objectives. + Effectively administer the workforce management platform within the ACA contact center . + Oversees contact center agent profiles in ... workforce management platform within the AbbVie Complete Access (ACA) contact center . Responsible for the development of the capacity planning function… more
    AbbVie (09/09/25)
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  • Global Manager, Workforce Optimization

    The Walt Disney Company (San Antonio, TX)
    …complex, escalated, or urgent issues related to contact center management + Interview and hire workforce personnel, as needed **What** **You'll** ... Workforce Theory and Best Practices to include all contact center operations and metrics. You will... management role + Advanced experience working with contact center telephony with a specific focus… more
    The Walt Disney Company (08/10/25)
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  • Contact Center Workforce…

    Duquesne Light Company (Pittsburgh, PA)
    …or a related discipline required + Minimum of 3 years of experience in Workforce Management within a contact center environment + In lieu of a degree, a ... We want you to join our team! **Job Title:** Contact Center Workforce Planning Assoc...analyst will lead efforts to enhance, implement, and document Workforce Management (WFM) processes, ensuring alignment with… more
    Duquesne Light Company (09/10/25)
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  • Sr Access Center Workforce…

    Houston Methodist (Katy, TX)
    At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... center operation to include three years in a workforce management analyst role + Experience with...planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred +… more
    Houston Methodist (09/09/25)
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