- Duquesne Light Company (Pittsburgh, PA)
- …collaboration, innovation and outcomes. We want you to join our team! **Job Title:** Contact Center Workforce Planning Assoc III **Position Overview:** ... The Contact Center Workforce Planning Assoc III plays a critical role in optimizing contact center operations. This position is responsible for… more
- AbbVie (North Chicago, IL)
- …and objectives. + Effectively administer the workforce management platform within the ACA contact center . + Oversees contact center agent profiles in ... Tok (https://www.tiktok.com/@abbvie) . Job Description Position will be responsible for contact center forecasting, productivity reporting and analytics and will… more
- United Airlines (Chicago, IL)
- …United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking ... to succeed (Minimum Qualifications):** + 4+ years of experience in high volume contact center , customer service or quantitative analytical areas + Excellent… more
- JPMorgan Chase (Wilmington, DE)
- …a Quant Analytics Associate - Time Series Demand Forecasting Advisor in Workforce Planning , you will be responsible for forecasting contact center demand ... Join the dynamic Workforce Planning organization, highlighting the chance...planned and in line with expectations so that our contact center network is optimally staffed, service… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Access Center Workforce Management Analyst position is responsible for providing real-time intraday reporting and support for ... contact center operations. This position monitors call...systems and associated applications (Cisco, Calabrio, CUIC or other workforce planning tools) + Previous blended (voice,… more
- Penn State Health (Hershey, PA)
- …(//###@pennstatehealth.psu.edu) **SUMMARY OF POSITION:** The Program Director of Workforce Planning will lead the design, development, ... status, and family medical or genetic information._ **Union:** Non Bargained **Position** Workforce Planning Program Director - HR Workforce Development… more
- The Hartford (Hartford, CT)
- …and/or workforce modeling in a professional environment * Service Operations/ Contact Center and/or business forecasting experience * Bachelor's Degree ... Cons Workforce Planning - OW08BE We're determined...regular outlooks. * Development and maintenance of Operations Service/Call Center staff models * Identify and detail hiring, schedule,… more
- Amazon (Herndon, VA)
- …and drive our HR strategy for a regional portion of the Global Data Center Planning and Delivery (DCPD) organization. This pivotal role demands a data-driven ... plans. * Partner with the business on organizational design, workforce planning , succession planning , and...This role is a key leader on the Data Center Communities team, a part of AWS Infrastructure Services… more
- Deloitte (Houston, TX)
- …pioneer in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the ... biggest problems that affect customers, partners, constituents, and the workforce . Work You'll Do Are you an experienced, passionate...on the strategy, design, and oversight of next generation contact center platforms across an enterprise of… more
- State of Indiana (Indianapolis, IN)
- …omnichannel communication. + Establish and enforce best practices for contact center design, routing strategies, and workforce optimization. Team & Vendor ... Enterprise Contact Center Deputy Director Date Posted:...and high-quality deliverables. Project & Budget Oversight + Lead planning and execution of multi-agency deployments, ensuring projects are… more