- Capgemini (San Francisco, CA)
- …**_Customer Experience (CX) Transformation team_** _, which focuses on Customer Service transformation or Marketing, with a strong analytical skill ... set. This role requires experience in_ **_Marketing, Sales, Customer ...strategy:** Experience creating and/or leading pillars of Customer Experience / Marketing transformation … more
- JPMorgan Chase (Columbus, OH)
- …Alignment & Representation:** Report directly to the Head of Customer Service Strategy, Customer Experience , and Performance Excellence, with dotted ... Champion the adoption of emerging technologies to boost productivity, elevate customer experience , and strengthen operational resiliency. + **Mitigate Risk… more
- The County of Los Angeles (Los Angeles, CA)
- …and procedures. + Focus on efficiency, equity, standardization, automation, and customer service ; drives continuous enhancements to increase adoption, ... working with stakeholders to align and meet on business requirements ensuring positive customer experiences through service excellence and quality service . +… more
- The Coca-Cola Company (Atlanta, GA)
- …measures - adoption, speed, and measurable business impact. **INNOVATION** + Applies ** service design and journey mapping** to connect customer experiences ... and organizational change frameworks** . + Financial acumen with experience managing complex, multimillion-dollar transformation portfolios. The Coca-Cola… more
- Lilly (Indianapolis, IN)
- …technology landscape to meet evolving regulatory requirements and business needs. + ** Service Management Transformation utilizing the Global Capability Center in ... India:** Lead a fundamental transformation of our service delivery model. Assess,... Transformation :** Proven track record leading complex, multi-year transformation initiatives in global organizations. Experience implementing… more
- The County of Los Angeles (Los Angeles, CA)
- …of technical support. Focuses on efficiency, equity, standardization, automation, and customer service ; drives continuous enhancements to increase adoption, ... stooping, or squatting. Considerable ambulation may be involved. DESIRABLE QUALIFICATIONS: + Experience supporting Software as a Service (SaaS) hosted systems,… more
- Marriott (Bethesda, MD)
- …management, effective communication and support skills, and creative issue resolution. Prior experience with the Digital and Tech Transformation program is ... reservations, sales, revenue management and/or room operations disciplines. + Prior experience with the Digital and Technology Transformation , strongly… more
- General Motors (Warren, MI)
- …business stakeholders. Provide coaching as needed **Key Elements and Focus Areas:** + ** Service Innovation** - demonstrated experience in service environment ... **Job Description** Job Description **Our Transformation Managers serves as a key leaders in...experience as a people leader + Strong client service skills, ability to listen and action the voice… more
- SHI (Jackson, MS)
- …details are addressed, necessary corrections are made, and quality is maintained. + Customer Service : Can proactively seek out customer feedback, empathize ... customer workshops to align ITAM strategy with business transformation goals. + Develop and build, as directed, new...+ Collaborate with internal teams to evolve SHI's ITAM service offerings and delivery models. + Support sales teams… more
- Kohler Co. (Kohler, WI)
- …IT operations, KPI management, vendor governance, and project delivery. + Experience managing large global teams and multi-million-dollar transformation budgets. ... **Vice President - IT, Enterprise Applications & ERP Transformation ** _Work Mode: Onsite_ **Location: ** Onsite, four...performance metrics such as Mean Time to Resolve (MTTR), service uptime, and SLA adherence. + Drive continuous improvement… more