- Intuit (Mountain View, CA)
- …(surveys, customer feedback, support transcripts, behavioral data) into unified insights frameworks + Experience building data visualizations and dashboards ... strategic, analytical thought leader to steer our Voice of Customer ( VoC ) program, which measures trends in... customer sentiment and uncovers opportunities to optimize customer experience and business outcomes. We're looking… more
- Cole-Parmer (Buffalo, NY)
- …4P/7P framework + Hands-on work in new media, social, and online + Customer insights experience including a VOC toolkit with relevant examples of prior ... maintain relationships with Key Opinion Leaders (KOLs), design and execute Voice of Customer ( VoC ) initiatives to gather feedback, identify needs, and drive… more
- Liberty Utilities (Malden, MO)
- Manager, Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... Business leaders across Liberty will be working with the VOC team to turn insights into tangible...related field (or equivalent experience ). + Prior experience associated with market research and customer … more
- H&R Block (MO)
- …date of new technologies , customer trends and expectations, and competitive insights + Experience with contact center technologies, processes , and measures ... spent' delivers the best ROI possible as measured by customer feedback ( VOC , CES) + Maintain a...CX and driving incremental LTV + Own and broadcast customer insights across the enterprise and be… more
- H&R Block (MO)
- …of new technologies , customer trends and expectations, and competitive insights + Experience and deep understand of contact center technologies, processes ... spent' delivers the best ROI possible as measured by customer feedback ( VOC , CES) + Maintain a...CX and driving incremental LTV + Own and broadcast customer insights across the enterprise and be… more
- Wells Fargo (Sioux Falls, SD)
- …leadership (OC/OC+1), translating complex findings into clear strategic recommendations. + **Champion Customer Experience ** : Apply customer experience ... , training, military experience , education + 3 +years experiencewith customer experience tools and methodologies (journey mapping, Net Promoter System,… more
- Datavant (Little Rock, AR)
- …able to simplify complex information and ensure teams stay on the same page. + Experience gathering and synthesizing customer insights and using them to ... VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities. + **Develop Voice… more
- Hologic (Marlborough, MA)
- …new product innovation, and optimize market performance. **Key Responsibilities** **1. Customer & Stakeholder Insights ** + Partner with upstream marketing ... to help lead qualitative and quantitative research efforts ( VOC , interviews, journey mapping, gap assessments, etc.) to deeply...discipline; advanced degree (MBA, MS) preferred. + 10+ years' experience in market insights , strategy, or product… more
- Banco Popular Puerto Rico (New York, NY)
- …New York, NY, US, 10004 Company: Popular Workplace Type: Hybrid Sr Manager - SVP Insights and Marketing Insights , Product and Marketing Reporting to the SVP of ... lead an integrated function comprised of the Voice of Customer , Research, Analytics, and Marketing teams. In this role,...role, you will have the opportunity to develop data-driven insights that will inform strategy across the Bank, as… more
- ALBEMARLE (Charlotte, NC)
- …market intelligence reports, identifying key insights and trends more efficiently. Voice of Customer ( VoC ) Initiative: + Own the Design of the VOC ... Lead is responsible for owning industry events and strategic insights by leading customer engagement initiatives that...trade shows, conferences** , and **corporate events** . + ** Experience managing Voice of Customer ( VoC… more