- Elevance Health (Chicago, IL)
- …At Elevance Health, we simplify healthcare and improve lives. The **Program Director, VoC (Voice of Customer ) Insights ** orchestrates our enterprise ... and convert findings into sequenced actions with measurable business impact. The **Program Director, VoC (Voice of Customer ) Insights ** will be focused on… more
- Cole-Parmer (Buffalo, NY)
- …4P/7P framework + Hands-on work in new media, social, and online + Customer insights experience including a VOC toolkit with relevant examples of prior ... maintain relationships with Key Opinion Leaders (KOLs), design and execute Voice of Customer ( VoC ) initiatives to gather feedback, identify needs, and drive… more
- Liberty Utilities (Malden, MO)
- Manager, Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... Business leaders across Liberty will be working with the VOC team to turn insights into tangible...related field (or equivalent experience ). + Prior experience associated with market research and customer … more
- H&R Block (MO)
- …date of new technologies , customer trends and expectations, and competitive insights + Experience with contact center technologies, processes , and measures ... spent' delivers the best ROI possible as measured by customer feedback ( VOC , CES) + Maintain a...CX and driving incremental LTV + Own and broadcast customer insights across the enterprise and be… more
- Datavant (Little Rock, AR)
- …able to simplify complex information and ensure teams stay on the same page. + Experience gathering and synthesizing customer insights and using them to ... VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities. + **Develop Voice… more
- ALBEMARLE (Charlotte, NC)
- …market intelligence reports, identifying key insights and trends more efficiently. Voice of Customer ( VoC ) Initiative: + Own the Design of the VOC ... Lead is responsible for owning industry events and strategic insights by leading customer engagement initiatives that...trade shows, conferences** , and **corporate events** . + ** Experience managing Voice of Customer ( VoC… more
- The Hartford (Hartford, CT)
- …an organizational understanding of the current and desired customer and agent experience . + Leverage data analytics : Interpret VoC data in partnership with ... Sr Spec Customer Experience - MQ08CE We're determined...Sr Spec Customer Experience - MQ08CE We're determined to make a...decisions. + Develop CX-related projects and pilots : Put VOC insights into action to leverage your… more
- AltaGas (Springfield, VA)
- **Job Description** **Position Summary** The Customer Experience Analyst reports to the Manager, Customer Experience and will support the utility's ... customer experience (CX) strategy by integrating journey mapping, voice of the customer ( VoC ) analytics, and insight generation into a unified view of the… more
- Deloitte (Chicago, IL)
- Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... 2025 Work you'll do As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate...Work with business stakeholders to translate their objectives into VOC (Voice of Customer ) solutions, journey maps,… more
- Entergy (New Orleans, LA)
- …emphasizing their role in driving change + Highlight success stories introduced due to customer feedback VOC Insights and Analysis: + Aggregate and analyze ... service territory.** **Job Purpose/ Summary:** The Voice of the Customer ( VOC ) team is responsible for harvesting...with various departments to align on customer experience goals and initiatives. + Communicate insights … more