- Baylor Scott & White Health (Dallas, TX)
- …CX measurement. **Insight Generation:** + Analyze VoC customer experience feedback data to derive actionable insights and recommendations for improving ... insights that shape organizational strategy and elevate the customer experience . You'll lead the analysis of.... You'll lead the analysis of qualitative and quantitative customer experience feedback data across VoC… more
- Cole-Parmer (Buffalo, NY)
- …4P/7P framework + Hands-on work in new media, social, and online + Customer insights experience including a VOC toolkit with relevant examples of prior ... maintain relationships with Key Opinion Leaders (KOLs), design and execute Voice of Customer ( VoC ) initiatives to gather feedback, identify needs, and drive… more
- Intuit (San Diego, CA)
- …Data Science accountability** for customer experience , voice of customer ( VoC ) insights , data infrastructure, and performance measurement supporting ... Big Bets. **What you'll bring** + Deep expertise in customer experience analytics, VoC methodologies,...role on Intuit Signal (Intuit's AI-Powered Voice of the Customer Insights Tool) to influence product roadmaps,… more
- Carter's/OshKosh (Atlanta, GA)
- …is based in our Buckhead office in our on-site (4 days) work environment. 30%: Customer Experience & Journey Insights + Lead end-to-end research across the ... size guidance, and overall digital conversion. 30% Voice of Customer ( VoC ) & Satisfaction Programs + Own...+ 5+ years of experience in consumer insights , UX research, customer experience … more
- SHRM (Alexandria, VA)
- …field; advanced degree a plus. ** Experience :** + 10+ years of progressive experience in market research, customer insights , or marketing analytics. + ... an experienced and innovative Director of Market Research & Customer Insights to lead our enterprise research...will develop and execute research strategies that deliver powerful insights on our brand, products, and member experience… more
- Walgreens (Chicago, IL)
- …of business objectives and the ability to align customer insights with organizational goals and strategies. + Experience identifying operational ... function, and may include responsibilities in the area of vendor collaboration, pharmacy insights , customer insights , pricing & promotion and/or consumer… more
- The Hartford (Hartford, CT)
- …and insights to develop action plans from VoC feedback to enhance the customer experience . + Lead and act as the SME/key point of contact of all ... customer listening posts. + Conduct analysis to reveal VoC trends and insights to share with...upon CX/research insights , to drive an enhanced customer experience with agents/brokers or policyholders. +… more
- EchoStar (Englewood, CO)
- …science techniques and VoC best practices. + Organize and present customer insights to technical and non-technical audiences, providing weekly reports and ... improvement. + Collaborate with Voice of Customer ( VoC ) team members to translate insights into...support, influence business decisions, and ensure customer insights drive CX-impacting decisions. **Skills, Experience and… more
- Allison Transmission (Indianapolis, IN)
- …and can be counted on to deliver results in the right way. + Customer Experience : Establishes effective relationships with customers and peers. + Continuous ... market intelligence and strategic analytics. + Conduct Voice of Customer ( VOC ) engagements to understand customer...and perceptions of market conditions. + Support the Allison Experience by engaging in customer events, including… more
- AltaGas (Springfield, VA)
- **Job Description** **Position Summary** The Customer Experience Analyst reports to the Manager, Customer Experience and will support the utility's ... customer experience (CX) strategy by integrating journey mapping, voice of the customer ( VoC ) analytics, and insight generation into a unified view of the… more
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