- SAIC (Silver Spring, MD)
- **Description** We are seeking a Help Desk Support Technician for Tier 2 Desk - Side Support in the Mid-Atlantic Region, specifically at our **Parsippany, ... NJ** and **Washington DC** area locations. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA users at both sites, ensuring efficient operation of hardware, software, and peripheral devices. The… more
- Teledyne (Huntsville, AL)
- …possible on first contact with the client + Monitor all tickets dispatched to T2 Desk Side and T3 Support to ensure timely resolution that meets service levels ... that wins. **Job Description** **Detailed Description:** + General Help Desk function + Answer all phone calls and respond...in increasing First Call Resolution rate + Technical Help Desk function + Provide IT support encompassing PCs, networking,… more
- TEKsystems (Kansas City, MO)
- …Will be helping support over 1500 application and systems Candidates will be working along side our Service Desk to help with Tier 1 ticket/phone/chat support of ... driven individuals who are not afraid of a challenge. IT knowledge or previous Help Desk or customer service roles are preferred. This will be a fast paced roll and… more
- TEKsystems (Cary, NC)
- …* Previous Support experience (Tier II/Intermediate)- Must * Knowledge of Active Directory- Must * Familiar with MFA's and SSO- Must * Knowledge of Laptop ... setup/imaging- Preferred * Knowledge of a ticketing system (doesn't have to be Jira- we can teach)- Must * Knowledge of New Account creations in Azure- Preferred * Familiar with O365 Suite- Must * Attention to detail- Must * Very organized and can ensure… more
- SAIC (Hanover, MD)
- …cabling, external data storage devices, and network interface devices. + In coordination with desk side support and service desk resource teams, provides IT ... **Description** SAIC is seeking a Field Service Technician to perform standard Help Desk duties for a new program out of Hanover, MD. (This position requires a… more
- TEKsystems (Jeffersonville, OH)
- Description The Desk Side Technician will be responsible for providing on-site technical support to end-users, ensuring the smooth operation of hardware and ... software systems. This role involves troubleshooting, maintenance, and installation of IT equipment, as well as providing excellent customer service. 8am- 4:30PM M-F * Provide on-site technical support for desktops, laptops, printers, and other peripherals. *… more
- PennyMac (Moorpark, CA)
- …calls, answering email, responding to tickets, answering support related questions, and/or performing desk - side support. As the Technician , you will serve ... for technical issues across the company. The Desktop Support Technician will : + Prioritize daily workload and Help/Service... will : + Prioritize daily workload and Help/Service Desk requests according to policy and procedure + Create… more
- City Utilities of Springfield (Springfield, MO)
- …Assists as a technical resource in a project environment and provides daily desk side support to customers. Develops, researches, maintains, and documents ... and/or certification in A+, Network +, MCSE, MCDST, HDI Help Desk Analyst and/or Support Technician , or ITIL Certification may be considered in lieu of degree… more
- NANA Regional Corporation (Arlington, VA)
- …to support our government client in Arlington, VA. This role provides training and desk - side support. To join our team of outstanding professionals, apply today! ... **Responsibilities** + Provide training and desk - side support to assist our government client in achieving a high level of proficiency in utilizing analytical… more
- TISTA Science and Technology (MD)
- …a full-time Service Desktop Technician to provide level 1/2 and desk - side support for devices including desktops, laptops, printers, scanners, and mobile ... + Display strong troubleshooting methodology and problem-solving skills. + Provide desk - side and phone-based support to technical and non-technical staff.… more
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