- Principal Financial Group (Des Moines, IA)
- …of a comprehensive VoC program, listening strategy, implementation and elevate the customer 's voice in key strategic decisions by leveraging VOC ... **What You'll Do** Principal is hiring for an experienced VoC leader to take our customer listening...strategy: Lead the strategy, development, and evolution of Principal's voice of the customer program. Implement data… more
- Envista Holdings Corporation (Madison, WI)
- …Propose, create and maintain the company's product development roadmap through insightful voice -of- customer ( VOC ), voice -of-sales (VOS), market research ... Product Director Madison,WI Seeking outstanding, customer -focused product leader to define, manage and leverage the company's winning product portfolio.… more
- Dominion Energy (Richmond, VA)
- …lead strategic CX initiatives to enhance customer journeys. + Evolve the Voice of Customer ( VOC ) program. + Provide oversight of escalated ... objectives and manage a broad range of stakeholders. The Director will be responsible for the Customer ...years people management experience Expertise in CX methodologies including Voice of Customer tools, journey mapping, segmentation,… more
- Lilly (Indianapolis, IN)
- …in both verbal and written documents to accurately and objectively represent the voice of the customer in important business decisions. + Synthesize and ... the US healthcare system. **Core Responsibilities /Scope** + The Associate Director will lead consumer research efforts that shape the end-to-end experience… more
- GE Appliances, a Haier company (Louisville, KY)
- …and pivot plans. + ** Customer & Market Insight:** + Conduct extensive voice -of- customer ( VoC ) research with commercial customers, specifiers, and channel ... and post-launch optimization. + Define and prioritize product roadmaps, leveraging voice -of- customer insights, market trends, and emerging technologies. +… more
- Brink's (Philadelphia, PA)
- …excellence. . Voice of Customer Integration: Collaborate with customer -facing teams to integrate VOC feedback into Lean initiatives, improving ... and grow. Job Description Brink's is seeking a dynamic and strategic Director of Lean Operations to lead the enterprise-wide transformation toward operational… more
- Envista Holdings Corporation (Brea, CA)
- …management, engineering, operations and other internal functions. + Conduct market research using Voice of Customer ( VOC ) from our clinicians and customers, ... to achieve the company objectives of sales growth, profitability, product utilization, and customer loyalty. The Sr. Director , Marketing will lead the end-to-end… more
- Gilead Sciences, Inc. (Santa Monica, CA)
- …Operations). Work to ensure Kite Konnect(R) global strategy aligns with local needs, and respond to Voice of Customer ( VoC ) / Voice of Process (VoP). + ... Commercial Operations (GACO) organization. This role reports directly to the Senior Director , Commercial - Head of Cell Therapy Technology Ecosystem. The GDDI team… more
- Envista Holdings Corporation (Brea, CA)
- …Policy Deployment (PD) goals set forth within the department. + Understand and anticipate global Voice of Customer ( VOC ) to translate and shape customer ... **Job Description:** The Global Business Team Director will be responsible for the full scope...the entire product portfolio as well as a best-in-class customer experience. + Works with the Scientific Affairs team,… more
- Comerica (Farmington Hills, MI)
- …or issues and route to correct stakeholder(s) for action / disposition. Support customer experiences ensuring timely resolution of customer inquiry or complaint ... engagement on behalf of Comerica. Provide overall support for the Voice of the Colleague initiatives both Enterprise themes and progress within… more
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