- PSEG (Newark, NJ)
- …productive and diverse workforce. This position reports directly to the Senior Director Customer Care. **Job Responsibilities** + Lead, direct and monitor ... Executive council. + Responsible for overall financials and internal controls for Customer Contact . Develop and oversee a $58 million dollar O&M budget. Assure… more
- Navient (Frankfort, KY)
- …great together! **The Contact Center Engineer position will report to the Director , Customer Experience.** **As the Contact Center Engineer, you will:** ... + Oversee the configuration and customization of contact center software to align with business requirements and assess, select and implement contact center… more
- Access Dubuque (Dubuque, IA)
- …direct marketing catalog and e-Commerce companies-is seeking a ** Director of Contact Centers** to lead our customer experience strategy and operations. This ... Director of Contact Center Operations **Colony...across teams. This individual will bring deep expertise in customer experience strategy and contact center innovation-someone… more
- Needham Bank (Needham, MA)
- …a team of 4 direct managers/ analyst and is responsible for customer service and sales including contact center process procedures/knowledgebase/communication, ... contact center technology support, scheduling/staffing, , employee and customer satisfaction ratings. This position will interact with various operational and… more
- Capgemini (Atlanta, GA)
- …you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage the full ... contact center modernization, service operating model evolution, and customer engagement transformation. . Lead multi-disciplinary teams to deliver high-impact… more
- Seattle Children's (Seattle, WA)
- The Director of the Patient Access Contact Center at Seattle Children's provides strategic and operational leadership for the organization's centralized ... ambulatory contact center operations. Reporting to the Associate Vice President,...tools to enable an outstanding patient scheduling experience. The Director will also be responsible for leading and developing… more
- Kyndryl (Atlanta, GA)
- …agents. + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience with ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
- USAA (San Antonio, TX)
- …truly makes us special and impactful. **The Opportunity** As a dedicated Director , Digital/Technical Product Management- Contact Center Technologies, you will ... + Solid eye for business combined with strong technical and customer experience foundations. + Knowledge of Technology/Digital products and/or emerging technology… more
- Veolia North America (Paramus, NJ)
- …than 350 locations across North America. **Job Description** **Position Purpose:** The Director of Customer Operations Strategy is responsible for leading and ... strategies of customer operations, ensuring alignment with the company's customer service vision and regulatory obligations. The Director has accountability… more
- Robert Half Finance & Accounting (West Chester, PA)
- Description Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer ... success and leadership. As the Director of Customer Experience, you will oversee the proper operations of...and other full time accounting and finance opportunities, please contact us at ### and reference JO#03710-0013258502. Robert Half… more
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