- Amentum (Colorado City, CO)
- ** Case Management Support Analyst I** Amentum is a leading provider of enduring support for the essential missions of the US government, its allied partners and ... headquartered in Chantilly, VA. If you are an experienced Case Management Analyst seeking a way to positively impact...Tier II or Tier III support to address issues escalated from lower levels. + Handling customers + Experience… more
- TEKsystems (San Antonio, TX)
- …the Escalations Department. This team serves as the first point of contact for escalated complaints across all areas of the bank. As an Intake Specialist, you will ... support. + Receive warm transfer calls from other departments involving escalated customer issues, gathering necessary information to initiate formal complaint… more
- TTEC (Seattle, WA)
- …here with TTEC's award-winning employment experience. As a Senior Customer Service Representative **working onsite** at the location of the TTEC client, a well-known ... others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers… more
- Wells Fargo (Roanoke, VA)
- …all begins with you. **About this role:** Wells Fargo is seeking a Customer Resolution Representative to join the Case Management team in the Estate Care Center ... retitling products during life events. We open cases, conduct case maintenance, and manage cases to fulfill the needs...quality standards + Ability to resolve and work through escalated and complex customer issues + Ability to research… more
- TEKsystems (Salt Lake City, UT)
- Job Description Team members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this ... response from a customer or internal team member. Typical case load is 5 to 10 at one time....company requirements and standards. + Respond independently to complaints escalated at the highest level. + Interact with internal… more
- Great River Health (West Burlington, IA)
- …Monday - Friday: 7:30am - 4:00pm Job Description: A Brief OverviewThe HR Representative is responsible for first-line HR support for all Great River Health ... position will respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, human resources, and...and training sessions. + Advocates for employees and facilitates escalated inquiries with HR Business Partner or other HR… more
- TEKsystems (San Antonio, TX)
- …the following experience: 2+ years of customer service experience dealing with escalated calls 1+ years of financial services/banking experience Technology: - Prior ... for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining… more
- Always Best Care Senior Services (Philadelphia, PA)
- …customer * Meet timelines and deadlines for task as assigned. * Answer escalated issues and concerns from employees & clients * Performs other related duties ... taking in-bound calls and making outbound calls) * 3-5 years of experience with case management systems * Knowledge of medical terminology * Problem solving skills *… more
- State of Massachusetts (Boston, MA)
- …to Job Service- Representative I's on fact-finding and the resolution of case issues. Interpret and explain relevant laws, regulations, policies and procedures as ... on department operational procedures, statutory and regulatory requirements. * Conducts regular case reviews and discussions with Job Service Representative I's… more
- State of Colorado (Denver, CO)
- …contract management and performance, program administration, operational support of case managers and direct services providers, and overall LTC Medicaid ... vision. + Steers, articulates, and prioritizes the policy goals for the Care and Case Management System, , and the Colorado LTSS IT ecosystem, including the Bridge,… more