- NetApp (Morrisville, NC)
- **Job Summary** This position is for a Performance Escalation Engineer responsible for engineering level support to customers, customer support personnel, ... global support perspective You will respond to situations where Technical Support Engineer (TSE) has been unable to isolate or resolve customer performance problems… more
- APPLIED MATERIALS (Austin, TX)
- …"mentor" program so that all new engineers have a defined mentor. Executes escalation procedure. Responsible for account planning with District Sales Engineer . ... on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer… more
- APPLIED MATERIALS (Austin, TX)
- …develops managerial/other specialist talent. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports ... in a timely and accurate manner as required. Achieves guaranteed up time and other parameters as sold to customers Promotes quality improvement processes to: - reduce cycle time - drive continuous improvement of technical performance - empower the work force.… more
- APPLIED MATERIALS (Round Rock, TX)
- …Ensures employee satisfaction through: Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in ... a timely and accurate manner as required. Achieves guaranteed up time and other parameters as sold to customers. Promotes quality improvement processes to: - reduce cycle time - drive continuous improvement of technical performance - empower the work force… more
- Home Depot (Atlanta, GA)
- **Position Purpose:** The Systems Engineer Sr. Principal is responsible for overseeing the development, maintenance and support of The Home Depot's technical ... 2-3 for a Principal and 6-10 for a Distinguished Engineer ) which will span a variety of functioning products....+ **20% People -** Acts as a point of escalation for teams facing extremely complex challenges; Provides leadership,… more
- GCI Communication Corp (Juneau, AK)
- GCI's Network Engineer III will apply engineering principles to multiple sub-groups within the Technology Solutions internal departments; responsible for ... and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors' junior… more
- ALBEMARLE (Silverpeak, NV)
- …and the planet. **Job Description** Albemarle is hiring for an OT Security Engineer . This position is hybrid and located in Silverpeak Nevada. **General** At ... industry standard ITIL support level hierarchy concepts. The OTS (Operational Technology Security) Engineer role falls under Tier I / II support in the hierarchy.… more
- Home Depot (Atlanta, GA)
- **Position Purpose:** The Software Engineer Sr. Principal is responsible for guiding software design and development across multiple engineering teams and principal ... 2-3 for a Principal and 6-10 for a Distinguished Engineer ). This role is responsible for defining and driving...+ **10% People -** Acts as a point of escalation for teams facing extremely complex challenges; Learns how… more
- Home Depot (Atlanta, GA)
- **Position Purpose:** As a Software Engineer Manager on the Cart & Checkout team, you will be given a chance to contribute to the products we create and help grow ... software running in production + Acts as a technical escalation point for the engineers on the team 50%...**Direct Manager/Direct Reports:** + Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director. **Travel… more
- Bentley Systems (Exton, PA)
- **Technical Support Engineer ** **Location:** United States (Office/Hybrid/Remote) **Position Summary:** Bentley Systems is seeking a talented individual to become a ... valued member of the Product Support team as a **Technical Support Engineer .** As part of the Global Technical Support team, the technical support engineer is… more
