• Escalation Manager

    Confluent (Albany, NY)
    …One Team. One Data Streaming Platform. **About the Role:** We are seeking an Escalation Manager to join our Global Technical Support organization at Confluent. ... covering the US West PT shift. The position is remote. As an Escalation Manager , you will be responsible for supporting customers who use Confluent's cloud and… more
    Confluent (07/12/25)
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  • Senior Account Escalation Manager

    ServiceNow, Inc. (Santa Clara, CA)
    …get to do in this role ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction ... and personalized service during account level escalation . The Account Escalation Manager establishes a trusted short-term advisor relationship that ensures… more
    ServiceNow, Inc. (07/23/25)
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  • Customer Service Escalation Manager

    Keurig Dr Pepper (Frisco, TX)
    **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... high-level consumer issues, and ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a Consumer Relations… more
    Keurig Dr Pepper (06/20/25)
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  • Escalation Manager

    UKG (Ultimate Kronos Group) (Lowell, MA)
    …providing customer escalation management support to Customer Experience teams. The Escalation Manager will act as a liaison and coordinate internal efforts ... issues that have a significant impact on our customer's business. The Escalation Manager will also be responsible for monitoring dashboards and metrics for… more
    UKG (Ultimate Kronos Group) (06/14/25)
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  • Escalation Manager

    MongoDB (Austin, TX)
    …like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As ... a member of our global Incident and Escalation Management team, they work internally with our Engineering,...analysis, prevention, and knowledge transfer + Track and analyze escalation trends to contribute to continuous process improvements +… more
    MongoDB (08/02/25)
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  • Principal Support Escalation Manager

    Microsoft Corporation (New York, NY)
    …accelerate AI transformation for our customers and the world. As the Principal Support Escalation Manager you will own Crisis Communications for your Area and ... Acts as an expert and provides guidance to Support Escalation team members on how to handle moderate to...+ Knowledge and understanding of Unified Deal Construction. Support Escalation Management IC6 - The typical base pay range… more
    Microsoft Corporation (08/01/25)
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  • Incident Escalation Manager

    BrightSpring Health Services (Louisville, KY)
    Our Company BrightSpring Health Services Overview The Incident Escalation Manager oversees the Manager on Duty (MOD) team that manages the lifecycle of all ... appropriate incident priority when engaging IT support teams. The Incident Escalation Manager will also be responsible for partnering with Change Management for… more
    BrightSpring Health Services (07/02/25)
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  • Spares Escalation Project Manager…

    Applied Materials (Austin, TX)
    …Careers website to learn more about careers at Applied. **Job Role: Spares Escalation Project Manager ** **Key Attributes for Candidate Position:** + Highly ... Statement Development for Critical Parts on Executive Summary_** + **_Customer Escalation Management as assigned_** + Constrained Part Management & Resolution +… more
    Applied Materials (08/08/25)
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  • Project Manager - High End Residential…

    M. C. Dean (San Jose, CA)
    …in a lab/pre-deployment setting. + Available for 24/7 on-call support as an escalation manager during assigned shifts. + Managing daily operations with the ... world for the better. We are seeking a **Project Manager - High End Residential Security & Technology Solutions**...Responsibilities MC Dean San Jose is looking for Project Manager - High End Residential Security & Technology Solutions… more
    M. C. Dean (07/15/25)
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  • Manager , IT Service Delivery

    The Hertz Corporation (Chicago, IL)
    …to ITSM's Change, Incident and Problem Management processes + Provide on-call manager escalation support for production incidents and incidents during business ... SDL will be the first point of contact for escalation /resolution of client issues and lead incidents until resolution....11g, 12c and 19c + Experience with Oracle Enterprise Manager (OEM) + 5+ years with SQL*Server experience +… more
    The Hertz Corporation (05/13/25)
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